Digital Skills, Customer Service

2 weeks ago

London, United Kingdom Cultural Capital Full time

**Digital Skills, Customer Service & Employability Tutors**

Cultural Capital is seeking a passionate and enthusiastic individuals to join our team as a Digital Skills, Customer Service & Employability Tutors. In this dynamic role, you'll play a pivotal role in empowering individuals with the digital and interpersonal skills they need to thrive in today's competitive job market.

**Responsibilities**:
**Digital Skills**:

- Design and deliver engaging workshops and training sessions on various digital skills, tailoring them to diverse learner needs and levels.
- Cover topics such as basic computer literacy, online communication, social media management, data literacy, and relevant industry-specific software (specify relevant software).
- Provide individualised guidance and support to help learners build confidence and competence in using technology for personal and professional development.

**Customer Service**:

- Develop and deliver engaging training sessions on effective customer service principles and best practices.
- Cover topics such as communication skills, conflict resolution, active listening, building rapport, and exceeding customer expectations.
- Employ various teaching methods, including role-playing, simulations, and case studies, to create a dynamic learning environment.

**Employability Skills**:

- Guide learners in developing essential employability skills like resume writing, cover letter crafting, interview preparation, and effective job search strategies.
- Connect learners with relevant resources and job opportunities, fostering career exploration and development.

**Additional Responsibilities**:

- Stay current on emerging trends in digital technology, customer service, and employability through continuous learning and professional development.
- Collaborate with colleagues and other stakeholders to ensure program effectiveness and alignment with organisational goals.
- Maintain accurate records and report on learner progress and program outcomes.

**Qualifications**:

- Bachelor's degree or equivalent (preferable).
- Teaching qualifications PTTLS, AET or equivalent (Must)
- Assessor’s qualification (working towards (Must))
- Assessing experience (preferable)
- Minimum of 1-2 years of experience teaching or training adults in relevant sectors.
- Demonstrated expertise in digital skills, customer service principles, and employability best practices.
- Strong communication, interpersonal, and presentation skills.
- Ability to create and deliver engaging and interactive learning experiences.
- Passion for empowering individuals and supporting their personal and professional growth.
- Proficient in a variety of digital tools and technologies relevant to the training content.
- Excellent organisational and time management skills.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and supportive team environment.
- Make a positive impact on the lives of individuals seeking to improve their career prospects.

**Salary**: £24,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- Tutoring: 1 year (preferred)

Work Location: In person

Application deadline: 29/03/2024

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