Customer Service Agent
2 weeks ago
I am currently recruiting for a strong Administrator to work in Dartford to assist in the effective delivery of the service operation by optimising the use of direct and sub contract resources available and develop and implement robust and effective procedures to achieve contract requirements and Key Performance Indicators.
Be responsible for Works Scheduling / Planning, monitoring workforce and sub-contractors to ensure that they comply with relevant specifications whilst delivering on or before works order target dates (all work types - Voids, Responsive and Planned).
To ensure all works orders received are scheduled immediately upon receipt and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
To ensure that all jobs are appointed at first contact and thereafter monitor systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the supervisor.
A clear commitment to a customer-centred service and continuous improvement.
rate of pay is £13.50 umb non negotiable hours are Monday-Friday 8am-5pm.
must can get to Dartford by 8am so ideally must drive as there is onsite parking.
if you are interested interview will be held in head office Dartford DA1 5ED.
Resourcing Group is acting as an Employment Business in relation to this vacancy.
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