Mortgage Collection Agent

2 weeks ago

Chatham Kent, United Kingdom MERJE Full time

Senior Mortgage Collection Agent
Wolverhampton, with hybrid/flexible working
This company is looking for a Senior Mortgage Collection Agent to provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears situations. The role requires managing a portfolio of complex and high-risk cases to provide a first-class level of service, fully supporting the needs of vulnerable customers and identifying and implementing appropriate solutions. Acting as a genuine subject matter expert, the role holder will also be required to provide ongoing referral and coaching support to less experienced members of the Financial Support Team managing less complex portfolios.
Undertake all customer interactions in accordance with the Group’s Financial Support Team policies and procedures.
Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company’s treating customers fairly principles.
Effectively undertake all aspects of providing financial support in terms of the end-to-end arrears management journey.
Ensure compliance with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes.
At least 5 years previous experience of providing support to customers experiencing mortgage arrears or repayment challenges is essential.


~2 years previous experience of undertaking complex financial support, litigation and receivership activities is essential.
~GSCE/GCE qualifications in both Maths and English are essential.

The successful candidate will receive a competitive salary, as well as a range of benefits, including:

Flexible working arrangements
Generous holiday allowance
Pension scheme
If you are an experienced Senior Mortgage Collection Agent looking for a new challenge, this is an excellent opportunity to join a leading financial services provider in the UK. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.

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