Supervisor Barista

2 weeks ago

London, United Kingdom British Red Cross Full time

**Barista Supervisor**

**Location**:London (Between Brixton and Moorgate)

**Contract Type**:Casual
**Hours per week**:28-35 hours (Monday
- Sunday)
**Salary**:£12.15 per hour

**Application**: we don’t require a full cover letter, but please include a few paragraphs on why you’re interested in this position.

**Do you want to use your Barista skills for good?**

We are looking for Barista Supervisors to join our team at Leaps & Grounds, the newest social enterprise from the British Red Cross. Our mission is to help craft the careers of women who have experienced forced displacement. With the support of Caravan Coffee Roastery, we train female refugees to become baristas. Our trainee baristas work at our coffee pods, selling great coffee to the public, and we are looking for barista supervisors to work alongside our new trainees.

**Why have we set up Leaps & Grounds?**

Employment is critical for refugees when rebuilding their lives in their new home. Entering work is beneficial for independence, wellbeing, and integration. Yet refugees in the UK face massive barriers to entering work, as seen in the shockingly high unemployment rates of refugees. This number is even higher for refugee women.

We launched Leaps & Grounds to empower our trainees in overcoming these barriers. We do this through a blend of paid employment, training, and 1-2-1 mentoring.

**What would the role entail?**

This role is for a barista supervisor, who will run shifts at our small coffee hubs in Moorgate and Brixton.

Operational responsibilities during supervising shifts:

- Maintaining high standards of customer service and coffee making.
- Maintaining food hygiene and health & safety standards.
- Liaising with Leaps & Grounds Operations Manager to put in practice new service standards.
- Monitoring stock levels during shift and reporting back to Operations Manager.

Training responsibilities during shifts you are supervising:

- Coaching our trainee baristas in hard and soft skills.
- The majority of our baristas have not worked in the UK, and have never worked in coffee.
- Our trainee baristas complete speciality coffee training before their first shift. From this foundation their training continues during their employment with us.
- Taking a supportive and kind approach to ongoing training and coaching is key in this role.
- This role also requires clear communication, as many of our trainee baristas don’t speak English as their first language.
- Updating Leaps & Grounds Operations Manager on baristas progress in training.

Commercial responsibilities during shifts you are supervising:

- We are a new and developing social enterprise, and will spend 2023 testing new ways to grow our business.
- In this role you will help trial exciting new products and marketing strategies, as planned by the Leaps & Grounds team.
- You will feedback your observations on the success of these new products and strategies.

**What do we offer?**
- You will work 28+ hours work each week (across 4+ days). We will take your preferences into account in the rota.
- You will work across both our sites. This means you’ll get to work alongside our full team and interact with a range of customers.
- You will work with the best products and equipment across our sites.
- You’ll have a chance to help build a new social enterprise from the ground up and develop lead barista skills.
- Specialised training with our specialty coffee partner may be possible on request.
- You will receive pay monthly, at an hourly rate of £12.15.

**What skills are we looking for?**

We are looking for an innovative and forward-thinking individual, who takes pride in their work.

**High standards of coffee making**:

- Passion for specialty coffee
- Excellent barista skills
- Dialling in, checking for quality, and improving team practices

**Great people skills**:

- Collaborative and empathetic approach to teaching, coaching and teamwork
- Patient and kind communicator
- Comfortable navigating language barriers
- Warm outlook and great customer service skills

**Operations skills**:

- Confident upselling and trialling new products across our sites and feeding back on sales trends
- Understanding of key health & safety processes and considerations
- Experience opening & closing a premises
- Ability to manage stock and liaise with Operations Manager for maintaining stock levels
- Good hygiene certificate Level 2 (_desirable but not essential_)

**Salary**: £12.15 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Barista experience: 2 years (required)

Work Location: One location

Application deadline: 31/01/2023
Reference ID: L&GSB23

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