F&B Supervisor

Found in: Jooble UK C2 - 2 weeks ago


Southwark Greater London, United Kingdom The Dixon, Tower Bridge - Autograph Collection by Marriott Full time
The hotel The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is set to be become a new cultural hub for the capitals centre of artistic activity.

Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the areas vibrant cultural heritage, while also capturing its new wave of creative cool.? The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhoods culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.? Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade. Service expectation People To work with others as part of the team and to enjoy serving people. To be able to delegate to other team members duties that must be done; to be able to lead people in a positive, constructive and efficient way. To be able to communicate efficiently up and down; to be able to present your ideas and plans. To take initiative to improve our methods of work or service standards and be able to implement them and train other staff. To respond to emails and verbal instructions from upper management; follow email communications and be aware of what is going on in the hotel in general. To always greet, interact with and bid farewell all our guests in a polite, warm and friendly manner. Excellent proven customer service skills

putting the customer service and customer satisfaction in the centre of every working day. To have respectful, helpful and positive attitude to work, colleagues and customers. To display friendly body language by being conscious about your eye contact, posture and smile. Quality Aim to achieve/exceed set quality standards (GuestVoice; Tripadvisor; internal and external audits)

monitor Medallia regularly and help the team to learn from comments / feedback. To ensure the till; prices; menus etc is all correct To be aware of all marketing initiatives and promotions; to be able to promote your own area as well as other F&B areas to all our guests. To provide excellent customer service, minimise errors and learn from mistakes. Serve guests in a way to prevent any potential complaint (e.g double check the order; product knowledge; perform quality checks with each customer; always ask Would you like anything else?

full SOP and standards will be provided) To be proactive about learning about different products we offer; attend training and staff meeting sessions. To take initiative as to what training is needed; to organise small training sessions yourself. To take initiative to create procedures or systems that benefit yourself and others (ie efficient checklists; set your par levels etc) To lead by example, to not take shortcuts, have high expectations from yourself and others. To clean as you go and be respectful of the next shift coming in. To maintain excellent cleanliness and organisation habits in your areas of work; utilize checklists provided. To work the last hour of your shift with the same energy as your first To be an ambassador to the Dixon Hotel, Dominvs Group and Marriott by promoting the company culture in a positive way Profit To suggest and upsell and generate more revenue; participate in upselling incentives. Perform monthly stock take, ensure any stock discrepancies are explained. To order supplies as necessary for service; ensure not to run out of essential items. To double check every order to minimise errors and reduce wasteage To ring through every order correctly on Micros To carefully check the payment and payment method; close the check correctly on Micros. Take ownership of the till and cash; correct float. To give any discounts only if authorised and in right situations (instructions/SOP will be given) To carefully handle all glasses, cutlery and crockery to minimise breakages. To optimize your working day to fill every shift with productivity. If you have time to lean, you have time to clean mentality. To carefully monitor/update labels of food and drinks and follow FIFO system. Person Specification Criteria Essential Desired Skills and Abilities Able to work with good speed of service, well organised, able to prioritise different tasks. Excellent cleanliness standards and attention to detail. Basic barista skills

cappuccino, latte, flat white etc Basic bartender skills

simple cocktails (G&T; Espresso Martini) and basic wine knowledge Experience At least 2 years previous experience in a hotel or restaurant Experience as F&B Supervisor, Knowledge Good food and drink knowledge; ability to explain and describe food and beverage products to customers with ease Upselling, suggestive selling techniques. WSET Level 2 in an advantage Personal attributes and other requirements Flexibility Positive can do attitude Very much hands on attitude, including with cleaning duties. Very good English level Bubbly, energetic, a true peoples person who loves interacting with others

TPBN1_UKCT
  • F&B Supervisor

    Found in: beBee jobs GB - 1 week ago


    Southwark, Greater London, United Kingdom The Dixon, Tower Bridge - Autograph Collection by Marriott Full time

    The hotel The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is set to be become a new cultural hub for the capitals centre of artistic activity click apply for full job...

  • F&B Supervisor

    Found in: beBee S GB - 1 week ago


    Southwark, United Kingdom The Dixon, Tower Bridge - Autograph Collection by Marriott Full time

    The hotel The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is set to be become a new cultural hub for the capitals centre of artistic activity click apply for full job...

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