Freight Forwarder, Air Freight

2 months ago


Bellshill, United Kingdom DSV ROAD LIMITED Full time

Company description:
DSV - Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a varietyof supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Job description:
**Brief Overview**

The role of Airfreight is to fully meet customers’ expectations for safe and efficient transport of their products to various worldwide destinations from the UK in accordance with company policy and procedures as well as statutory

requirements.The successful applicant will take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level.Delivering an excellent standard of

customer service is extremely important to this role.

**Key Tasks**
- Use of Company In-House systems to complete Export documentation and operational processes.
- Organise operational workflow to meet customer timeframes.
- Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
- Ensure legislative compliance in all areas.
- Maintain Customer profiles/SOP’s
- Resolve customer issues and escalate where support is needed.
- Liaise with sub-contractors to arrange carriage of goods to various worldwide destinations.
- Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.
- Complete all administration functions in accordance with company policy and procedures.

**Key skills and requirements**
- Good communication skills
- Good organization skills and effective time management
- Commercial awareness
- Attention to detail
- IT Literate in Microsoft Office
- Problem solving



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