Customer Services Advisor

7 months ago


Evesham, United Kingdom Rooftop Housing Full time

**We work together - We make things better - We do the right thing**

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

**The benefits**

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Holiday buying and selling scheme
- A day’s paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.

**About the role**

Working with an experienced team, you will be provided with all the relevant training to enable you to be successful in the role. Logging customer enquiries onto the housing management system, you will provide accurate information and advice to customers on the services we offer, such as customers’ rent accounts, the status of repairs and housing benefit queries, as well as information on directions or company contact details. You will develop an excellent understanding of how the organisation operates and what each team is responsible for to allow you to support customers, enabling the specialist teams to focus on complex cases, contractor liaison, on site work and detailed operational issues.


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