Clinical Services Assistant

5 months ago

Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- Administration
- **Grade**
- Band 3
- **Contract**
- Permanent: Cross Site
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 343-NN-5917443-AHP-Y**Site**
- Epsom General Hospital
- **Town**
- Epsom
- **Salary**
- £27,129 - £28,649 Pro-rata pa inc HCAS (Outer)
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
**Clinical Services Assistant - Radiology Band 3**:
To be part of the clerical team in Radiology, making appointment bookings, and dealing with patients mainly by telephone and sometimes in person. You will be expected to do general reception duties as required.

To ensure all patients receive the highest customer care and all staff and patients visiting the radiology department are dealt with professionally.

The post holder will be based on the Epsom Hospital site in the Radiology Diagnostic Booking Centre; however, some flexibility is necessary to attend St Helier as and when management requires it. The role is full-time Monday - Friday.

**Interview Date: TBC**:
**Main duties of the job**:
We have a vacancy for self motivated and hard working individual to carry out administrative and clerical duties in the Radiology department based at Epsom Hospital

The position involves appointment bookings and occasional reception duties, dealing with patients both in person and by telephone.

The successful applicant will need to have excellent communication skills with knowledge of IT and keyboard skills.

Experience of appointment booking and reception duties is desirable although full training will be given

**Working for our organisation**:

- Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.- We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers."**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good level of general education

**Experince**:
**Essential criteria**:

- Ability to communicate effectively with all levels of staff, professionals, patients
- Experience in Admin roles and customer service

**Desirable criteria**:

- Ability to liaise with all grades of staff
- Experience of dealing with public

**Skills / Knowledge**:
**Essential criteria**:

- Basic keyboard skills
- Be able to maintain confidentiality.
- Ability to resolve customer/patients complaints
- Able to work autonomously and as part of a team

**Desirable criteria**:

- Experience of iPM
- NHS experience
- Experience working with Microsoft packages & computer databases including Word, Excel and Outlook
- Adaptable/flexible to meet the needs of the department/working practices

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

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