Administrative Assistant

4 days ago


StratforduponAvon, United Kingdom River Motorhomes Limited Full time

**Administrative Assistant / Receptionist & Customer Meet & Greeter**

**About the role**

The roles of Customer Administration Support & Receptionist & Customer Meet & greeter are key roles in the operational activity of River Motorhomes Ltd. Incorporating client facing roles along with the accurate collation and administration of customer information. The holder of this role is expected to familiarise themselves with our motorhome models and the other business services.

You are expected to maintain good, professional standards at all times, paying particular attention to the way the company is represented in front of clients and other visitors.

**Core tasks**

Tasks that are core to the two roles and maybe part of your daily tasks include:

- Book out rental collections - including the accurate completion and filing of all paperwork
- Book in rental returns - Carry out return checks file all information accordingly
- Greet customers and ensure their immediate comfort needs are met. Ascertain the purpose of their visit and ensure the relevant person is aware.
- Engage in outgoing telephone campaigns as specified by the management team as and when required.
- Ensure all paperwork is filed correctly and that any electronic information is stored in a controlled and easily accessible manner.
- Support other departments and individuals with administration work when required
- Be prepared to react immediately to any urgent need that arises. This may include heading to the local post office or other collection / drop off points.
- Maintain a diary of customer visits and schedule of future appointments.

**Reporting Structure**

The direct line manager for this role is Michelle Lewis, but as a small business you will from time to time be asked to carry out tasks by other members of the management team.

**Core Hours**

Hours range as follows:
Monday to Friday 8.30am until 5pm

(During busier periods one Saturday in every four will be required)

**Job Types**: Full-time, Permanent, Apprenticeship, Graduate

**Salary**: £10.00-£12.50 per hour

Schedule:

- Day shift
- Monday to Friday



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