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Customer Service Administrator, Customer Service

4 months ago

Windsor and Maidenhead, United Kingdom Mandeville Recruitment Group Full time

**Overview**:
Customer Service Administrator, Customer Service Agent, Customer Service Advisor £22 - 26k basic salary. Rapidly expanding business offering fantastic career progression opportunities.

Our client are looking to grow their business and are looking to invest in the right talent to enable them to achieve their goals. Committed to continuing to make diversity, equality, and inclusion part of everything they do from building their products to how they build the workforce.

Role Summary:
An exciting opportunity has arisen to join an expanding team within a growing company. This role will support our busy customer service and aftersales department by providing accurate, diligent work through several channels.

**Responsibilities**:

- Provide our customers with a first class friendly and professional service.
- Processing and quoting servicing and repairs.
- Maintaining/amending customer data.
- Placing customer orders.
- Arranging returns and collection within the UK and internationally.
- Managing a varied workload as part of a busy energetic team.
- Providing product knowledge to our customers.
- Maintaining strong communication links with customers and colleagues.
- General support to the business as required.
- Contribute to team goals and targets.
- Ability to deal with difficult contacts in a supportive and professional manner.
- Actioning refunds.

Where appropriate, training will be provided.

Key Relationships:

- Service & Repairs.
- Marketing.
- Merchandising.
- Logistics.
- Finance.

Requirements & Experience:

- Familiar with MS Office, Excel, and Outlook.
- Excellent attention to detail.
- Ability to prioritise work to meet deadlines.
- Must be flexible and adaptable.
- Have a desire to learn new skills.
- Strong written and verbal communication skills.
- Diplomatic problem solver.
- Calm under pressure.
- Methodical approach.
- Experience with CRM tools desirable but not essential.

Hours
- 5-day week - 09:00-17:00 with a 1-hour for lunch.

Perks & Benefits:

- Great team culture within an inclusive SME.
- Pension contribution.
- 25-days holiday.
- Birthday off.
- Optional Health Insurance.
- Life Insurance.
- Staff discount.
- Discretionary bonus scheme.
- On-site parking.

Mandeville is acting as an Employment Agency in relation to this vacancy.

**How to Apply**: