Senior Administrator
3 days ago
This is an exciting time to join a leading and award winning provider of cultural change, conflict management and leadership development. The job role is brand new and you will be a coordinator for transformational culture.
**Job responsibilities**
- Build effective commercial relationships with existing and potential customers, delivering service excellence for our range of organisational development (OD), leadership and management programmes and coaching services.
- Develop systems, processes and resources which streamline operations and deliver maximum value to our customers
- Work with prospective and existing customers to assess their needs and to create tailored services and proposals.
- Liaise with consultants to allocate engagements, including the preparation of contracts and other administrative support.
- . Ensure adequate quality assurance of programmes using company systems.
- Act as the main point of contact for the customer and consultant throughout an assignment ensuring satisfaction and retention.
- Update records on the company CRM.
**Other responsibilities which may be required**
- To work as an active member of the team and to be flexible and adaptable based on the changing needs of the business.
- Assisting with enquiries as they come into the business.
- Supporting the setup and management for other assignments including administrative support.
- Answering the phone and diverting calls/taking messages as required.
**Experience required**
- A minimum of 3 years’ experience in a coordinator or senior administrator role within a fastpaced working environment.
- Experience of operating effectively in an evolving, complex, and sometimes ambiguous environment.
- Experience of developing and maintaining effective relationships with customers and colleagues.
- Experience of working on multiple projects and managing complex information.
- A track record in driving continuous improvement which has contributed to business growth.
**Knowledge and skills**
- Outstanding relationship-building skills at all levels of an organisation.
- Able to manage and analyse large data sets.
- Outstanding written and verbal communication skills.
- Works well under pressure and has high levels of personal resilience.
Monday - Friday
09:00 - 17:00 | Earnings expected over £40,000.00 PA.
£25,000.00 - £30,000.00 basic salary + profit share in excess on £15,000.00 annually.
- Pension scheme
- Generous holiday
- Birthday leave
Hybrid working is available for this role.
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