Customer Service Executive

3 weeks ago


Worcester, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Due to continued success, our client is now looking to recruit a Customer Service Executive to join their Team in their brand new offices based in Central Worcester. (Must have a combination of the following experience - Customer Service, Administration & Upselling).**

If you love customer service and are motivated by making life easier for others, this is the role for you.

**Starting Salary**: Up to £32,000 (DOE) + Excellent Benefits.

**Hours**: Monday to Friday 08:00 - 17:00

**Holiday Entitlement**: 25 days annual leave, Birthday off and Bank holidays.

**Role responsibilities**:

- To deal with a wide range of enquiries as the first point of all customer contact, delivering a first-class customer service on every occasion.- Ensure all customer enquiries are dealt with promptly and pro-actively, taking the enquiry as far as possible towards conclusion on the initial call.- Effectively collaborating with relevant colleagues within the company where necessary at all levels.- Tailoring communication styles and techniques to meet the customer’s specific requirement.- Deal with dissatisfaction relating to products and or service, in accordance with Springpack procedures.- Provide accurate information via all relevant systems and all methods of communication.- Closely working with key stakeholders within the business to develop improvements within Customer Services.- Ensure customers are treated fairly and in line with the company values.***

**Essential skills**:

- A minimum of 3 years current experience in a customer services environment.- Strong customer management and communication skills with a pro-active 'can do' attitude.- PC literate with an excellent working knowledge of Microsoft Office.- An efficient team-player with the ability to build strong working relationships with colleagues.- An individual with high attention to detail to maintain the highest quality and service delivery standards.- Able to remain calm and focussed when working in a pressurised and fast-paced environment.



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