Customer Service Executive

3 weeks ago


Worcester, United Kingdom BioPak Full time

**Working Together for a Waste Free World**

Our mission is to create sustainable packaging that puts the planet first. At BioPak we champion the transition to a circular economy with industry-leading products made from plants. Our product range is predominantly made from renewable materials and certified compostable.

It is the BioCrew’s incredible team effort, resilience and professionalism that has lead us this far and continues to inspire us into the future. We want to continually lead the market and motivate more and more people to join us to relentlessly drive change. Our team members are driven by a genuine belief that we can make a difference for the world. Our vision is a world without waste.

**Job Overview**:
This is an opportunity to work in a modern, rapidly growing business with a passion for what they do. BioPak wants to be known for offering a memorable Customer Experience that drives customer loyalty. The day to day role includes responding to customer queries via our Inbox Management System (Front) or telephone. Ensuring any issues the customer are experiencing are resolved and dealt with in a timely and effective manner. Supporting our designated sales team members on customer relation tasks, ensuring retention and efficiency.

**Duties and Responsibilities**:

- Ensure all customer enquiries are resolved by providing a high level of customer service.
- Building relationships with new customers and developing an onboarding process
- Works closely with sales team to maintain service to major customers.
- Assisting with the processing of customer orders, and being able to support the customer in offering alternatives where necessary to retain the order.
- Works with sales team to ensure customers’ needs are met in terms of custom pricing/products and knowledge.
- Work with sales team to grow customers.
- Working with our courier partners to ensure deliveries and received on time, and customers are informed of any disruptions
- Management of communication to our large customers, ensuring accurate data and timely reports are completed.
- Liaising with Finance and Operations to help bridge the gap of knowledge between departments and offer best practice solutions.
- Contacting lapsed/declining customers and gain relevant feedback to pass on to the business.
- Recommend ideas for customer retention and best practice customer service.

**Essential Requirements**:

- Must be able to communicate well, with a clear and concise manner to all customers.
- Excellent written communication skills.
- Must be professional.
- Keen eye for detail and able to keep on top of your own workload.
- To be self-sufficient when needed and able to work to your own deadlines.
- Problem solving skills necessary.
- Willing to go the extra mile.
- Drive change for the business through customer experience.

**Ideally, you will need**:

- Knowledge of using a CRM system (NetSuite, highly advantageous)
- Proficient in Microsoft office suite.
- Creative and “outside the box” thinking ability.
- High level organisational skills

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



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