Credit Control Team Leader

6 days ago


Glasgow, United Kingdom C&C Group Full time

**Department / Function**:
Finance

**Location**:
Glasgow

**Contract Type**:
Permanent

**Working Pattern**:
Full-time

**About the role**

We’re looking for Credit Control Team Leaders to join our Account Services team in a fast-paced, collections-focused role on a permanent basis. You’ll report into and assist our Credit Control Team Manager by playing a pivotal role ensuring our credit controllers are trained & supported whilst achieving departmental KPI’s.

**What you'll be doing**

As Credit Control Team Leader, you will have a hands-on and operational role with your team to ensure department KPI’s are met. It’s important to recognise the current situation and the effect it is having on our customers, and that’s why it’s key that you build professional working relationships with our external partners (for example: pubs in the on-trade sector, supermarkets in off-trade) that exemplify a best-in-class customer service experience. You’ll also collaborate with other internal departments to achieve this and further maintain the fantastic relationships we’ve got with our clients.

Other key responsibilities of the Credit Control Team leader include:
Leading, coaching and mentoring team members to achieve KPIs and targets.
Ensuring adherence to Credit Policies at all times and ensure new team members are trained on all Credit Control processes.
Prompting and accurate allocation of all payments received, ensuring all trackers are updated and maintained on a daily basis.

Maintaining customer billing preferences and ensure EDI issues are flagged/ resolved promptly.

**About you**

We’d like to see your extensive experience as a credit controller preferably with some form of leadership or advanced duties. Part of this role will be to lead, develop and most importantly motivate the credit controllers by ‘leading from the front’ (lead by example) so we are not only delivering on our targets but also making sure our customers feel a part of the family.

You have previous team leadership experience, able to motivate and mentor other personnel
Advanced Excel skills.
You are pro-active, decisive and resilient attitude with the ability to respond/ adapt to a demanding environment in a positive manner

**What we offer**

This is a place for people who enjoy the buzz of constant change. We offer a range of excellent benefits as well as great on-site facilities. You can expect:

- 26 days’ holiday (plus bank holidays)
- Pension scheme
- Health insurance
- Life assurance, plus access to staff sales, a cycle to work scheme, and a whole lot more

**Sound Interesting?**

Send us a CV that demonstrates your credit control experience, and we’ll aim to get back to you ASAP



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