Jet2.com Customer Operations Controller

6 months ago


Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full time

Permanent
- 40 Hours

**Salary**
- Excellent

**Country**
- U.K

**What you will be doing...**
- Reporting to the **Customer Operations Supervisor,** the **Customer Operations Controller** will provide support, coaching and guidance to our **Customer Operations Coordinators** as well as assimilating large amounts of information and delivering key messages to all areas of the business**.** You will ensure that Airline disruption is handled concisely in accordance with all Company and statutory requirements, playing a vital role in the achievement of company targets.
- You will oversee the distribution of work on each shift, as well providing on the job coaching and support for the team of **Customer Operations Coordinators **within their role. You will also effectively implement the company welfare policy in accordance with EU261 regulations whilst ensuring a **high level** of attention to detail is paramount.
- You will have the confidence to lead teams in a high-pressure environment with strong organisation and prioritising skills to manage volumes of workload with the ability to delegate tasks responsibly. By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status **Working as One Team.**
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- This role will work on a rota basis of 12-hour shifts, in order to maintain 24 hour coverage, there will be a mixture of days and nights and patterns can be adjusted in line with business requirements. All rosters will be released up to 3 months in advance and confirmed a month in advance.
- In return, we offer an **excellent salary and benefits package** with **fantastic opportunities for progression** in a growing business.
- This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 12 UK bases.-
**Division**

**Careers With Us**
- Airline

**Careers Dept**
- Operations

**Careers Team**
- Customer Operations Controller

**Business Area**
- Operations

**Team**
- Operations Control



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