Retail Supervisor

5 months ago

Cheltenham, United Kingdom Mercy in Action Full time

Mercy in Action are looking to recruit a Retail Supervisor to work in our boutique charity shop in Charlton Kings. Located in the heart of this popular village, on the outskirts of Cheltenham, our stylish store offers high quality premium brands, alongside eclectic vintage finds.

**Why Mercy in Action?**

We invest in the development of our retail staff. We offer a nurturing and supportive work culture that will help give you the tools to make the shop thrive. Your days will be varied and exciting with plenty of opportunities to use your creativity to maximise sales. You will be an important part of our work to alleviate poverty.

A little bit about us:
Mercy in Action is a UK registered charity (1096068) working with children, their families and communities in the UK and the Philippines.

In the UK, our Petra Project provides nurturing homes for young mums and their babies and young people, who would otherwise be facing homelessness. In the Philippines, our work centres around helping children to regain lost years by providing residential care, a schooling program and a drop-in centre for street children. Our professional staff work tirelessly to reunite families and enable them to have a future together.

Our newest Bath-based projects, the Clothesline and Action Pantry, provide food and clothing to local families.

Our growing network of Mercy in Action Charity shops raises essential funds for maintaining and expanding these projects, enabling us to support those most in need

In return, Mercy in Action can offer a competitive salary, 28 days annual leave (pro rata), long service award, optional overtime, and staff discount.

**The Role**:
As a Retail Supervisor you will support the store's team in providing exceptional customer service and meeting sales targets, to generate income for our charity.

This is a part-time post for 12 hours per week (Thursday + Saturday), plus additional cover hours as required.

**You**:
You will be passionate about delivering the highest level of shop standards and exceeding customer expectations by providing excellent service and a great shopping experience.

You will have excellent communication skills and a strong customer focus.

You will be responsible and capable as you will be running the store alone or with volunteers.

Come up with new ideas for how to increase profits with support from the Store Manager

Using your creativity maintain a high standard of in-store and window displays.

Keeping on top of the management of donated goods and new stock

**Key Responsibilities**:

- Maximise sales and gift aid within the shop.
- Ensure a high standard of customer service
- Supervision of volunteers
- Accepting donations
- Promoting the work of Mercy in Action and keeping up to date with the charity's work
- Updating shop displays as required once products have sold
- Dressing shop window displays if necessary
- Pricing products
- Key holder

**Requirements of Role**:
Reliable

Good communication skills

Attention to detail

Understanding the work and ethos of MiA

Previous retail experience would be advantageous, but training can be provided.

Mercy in Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will need to undertake an Enhanced DBS check.

The suitability of all prospective employees or volunteers will be assessed in line with our safer recruitment process, including the disclosure of criminal records and vetting check.

**Job Types**: Part-time, Permanent

**Salary**: £10.60 per hour

Expected hours: 12 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Every weekend
- Overtime

Work Location: In person

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