Technical Operations Administrator

4 weeks ago


Gloucester, United Kingdom Very Important Personnel (VIP) Full time

A brand-new, exciting opportunity has arisen to work for our client who are a **market-leading engineering**Company based in **Gloucester**, as a **Technical Operations Administrator.**

This role would suit a **team player** with a **technical and/or engineering** background, who has excellent **IT skills**, strong **negotiation** skills and a keen desire to deliver an exceptional level of **customer service**, ensuring smooth delivery of **projects**.

**The Technical Operations Administrator will be required to:

- **
- Support Project Managers, Technical Team and Gloucester workshop to enable them to focus on scheduling and maintenance of projects.
- Provide technical and operational support to Gloucester office.
- Manage incoming communication from both internal and external customers, directing as appropriate.
- Provide project admin support, to include sourcing of parts, engineers, liaising with customers and assessing contract implications.
- Produce quotations for services to include installations, equipment, service plans and parts. Assist with development of quotations into contracts.
- Produce reports to highlight SLA and KPI variances.
- Schedule engineers to complete planned workshop maintenance and breakdowns.
- Provide general advice and support to internal teams to include Parts, Recommendations and Service, for both parts and labour time required to fulfil projects.
- Update internal documentation.
- Produce daily progress reports on upcoming installation works.
- Communicate with suppliers.
- Receive incoming H&S correspondence to include RAMS.
- Liaise with customers in order to keep them updated on the progress of their project.
- Liaise with internal teams to ensure works are completed in line with relevant contracts.
- Support team with raising PO’s, transport requests and sub-contractor orders.
- Assist with invoice queries.
- Identify problems that may impact on costs and project delivery, planning for these risks to be mitigated.
- Show initiative to ensure work is being completed on time and to a high standard.

**The ideal Technical Operations Administrator will have:

- **
- Experience in similar role (desirable).
- Experience in a technical administrative role.
- Advanced IT skills to include Microsoft Excel.
- Good commercial acumen.
- An engineering background (desirable).
- Experience working with parts.
- Project Management /team leading experience.
- A hands-on approach.
- Strong analytical and problem solving skills.
- Excellent attention to detail and accuracy.
- Good listening and questioning skills.
- The ability to provide an outstanding level of customer service.
- Full UK driving licence.

**Benefits of Technical Operations Administrator to include:

- **
- A highly competitive starting salary of **£30,000**will be offered.
- Working hours 8am - 5pm Monday to Friday.
- Progressive holiday entitlement: Commencing at 24 days plus bank holidays.
- Opportunity to **develop** within the role.
- Opportunity to work for a market leading company.
- Friendly working environment.
- Pension scheme.
- Computer equipment.


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