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Lettings Operations Co-ordinator

3 months ago

Reading, United Kingdom Spicerhaart Full time

Overview:
You will support the Operations Manager with identifying, reviewing, planning and implementing projects and strategies that deliver operational excellence and key business objectives. You will be a confident communicator and able to engage effectively with various internal and external stakeholders as well as manage multiple concurrent projects and workstreams and deliver outcomes within required timeframes and budgets.

You will also be able to collaborate with colleagues from both within operations and the wider business and act as a role model offering support, guidance and coaching to the Operations Associate/Senior Operations Associate. You will implement internal audits to drive improvements in compliance and processes.

**Benefits of being a Lettings Operations Co-Ordinator at Spicerhaart**
- £34,000 to £42,000 on target earnings
- Full-time position, working Monday to Friday
- 8:30am to 6pm working day
- Career progression opportunities
- Company Pension Scheme
- Hybrid role, which will be a combination of home-based work and will require attendance at team meetings, and face-to-face training as determined by the line manager.

**Key Skills of a Lettings Operations Co-Ordinator at Spicerhaart**
- You will have a background in Lettings and/or Property Management
- Can demonstrate influential leadership.
- Have completed a professional qualification such as ARLA or Safeagent or be willing to complete a qualification within 12 months of starting the role.
- Able to design and execute projects and have project management experience.
- Have demonstrable experience within Lettings Operations, Residential Lettings or Property Management.
- You will be able to positively contribute towards a shared goal and can collaborate effectively with others.
- You can work remotely both with direction and on own initiative.
- You will be proactive, responsive, task orientated and able to deliver within set timescales.
- You will be articulate, pragmatic, commercially minded, analytical and solutions-focused, with exceptional drive and enthusiasm.
- You can identify problems and develop effective solutions.
- You will be comfortable reviewing multiple systems to carry out audits and validate compliance.
- You will have experience of working with CRM and SaaS Platforms.
- You will demonstrate competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft/Project Management tools.
- You will have excellent organisational skills and will be comfortable with prioritising your workload.
- You will be an effective communicator with the proven ability to interact with people at all levels of the organisation, building strong cross-functional relationships.
- You will demonstrate excellent attention to detail and able to quickly identify areas of risk.

**Core Competencies of a Lettings Operations Co-Ordinator at Spicerhaart**
- Works well with others to create a team spirit and an enjoyable working environment.
- Delivers outstanding customer service by exceeding customer expectations.
- Focuses on results to deliver business success.
- Demonstrates commercial awareness.
- Follows company standards and procedures.
- Embraces responsibility and accountability.
- Demonstrates professionalism, honesty and integrity.
- Demonstrates effective decision making and problem solving skills.
- Takes initiative and is able to innovate.
- Demonstrates a thirst for development.
- Demonstrates an ability to communicate effectively with and create trusting relationships
- with customers, suppliers, communities and each other.

**The Finer Details**

To be eligible to proceed in our recruitment process, you will need:

- Legal entitlement to live and work in the UK _(in accordance with the Immigration Asylum and Nationality Act 2006) _
- Evidence of your right to work in the UK, in the form of a Passport or Birth Certificate
- Proof of Address
- National Insurance

Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.