Customer Service Coordinator
3 days ago
The purpose of the customer service coordinator is to manage the complete order cycle to help build profitable and sustainable long-term relationships with customers ensuring the highest levels of customer satisfaction is achieved.
The day to day duties of a customer service coordinator include:
- Receive customer communications, deal with new, repeat and back orders.
- Through effective liaison with all departments, orders will be processed where possible for same day despatch, taking into account delivery requirements and credit facilities.
- Produce order acknowledgements, invoices, credit notes and non-conformance report.
- Order processing with speed and accuracy, ensuring that the customer’s order is delivered satisfactorily and addressing any customer concerns in an appropriate manner.
- To offer complete customer service, with a focus on order entry, communication of such and nonconformances
- Enter orders and back-orders accurately onto the required system as required, including computer invoicing, documentation and reviewing accordingly
- To manage customer accounts and highlight oversights, stocks, lead-times and other issues as and when they change
- Administer general account/invoice/credit note queries, including copies, and resolve or raise approved credits accordingly
- Be the customers’ general point of contact, ensuring customer requirements are met where possible
- Up-date and maintain accurate records on the CRM systems by recording all correspondence and communication, ensuring activities and any non-conformances are clearly detailed and correctly actioned in a timely manner.
- Dedicated, customer focussed and pro-active individual whose strengths lie in customer communication, organisation and administration.
- Be a confident communicator, both verbally and written.
- Proven customer service & data processing experience
- Educated to A-level standard (or similar)
- Good organisational skills
- Adaptable and flexible in order to cope with a demanding workload
- Experience of using CRM systems
- The ability to work within a team structure
**Benefits**:
- Salary £22-£24k
- Healthcare cover
- Enhanced holiday
- Free parking
- Cycle to work scheme
- Pension cover
- Career Development
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