Repayments Officer

3 weeks ago

Glasgow, United Kingdom Student Loans Company Full time

**Details**:
**Reference number**:

- 349350**Salary**:

- £22,800 - £22,800- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other**Contract type**:

- Permanent**Business area**:

- SLC - Operations**Type of role**:

- Contact Centre**Working pattern**:

- Full-time**Number of jobs available**:

- 12Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- GlasgowAbout the job

**Job summary**:
**Role Title**: Repayments Officer (Repayment Recoveries)

**Salary**: £22,800 per annum

**Pension**:28.97% - Alongside your salary of £22,800, Student Loans Company contributes £6,605 towards you being a member of the Civil Service Defined Benefit Pension scheme

**Start Date: 13th May 2024**

**Is it time you unlocked your potential?**

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

**Job description**:
We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy contact centre in Glasgow with positions available within our Recoveries team.

Our Repayments Officers within our Repayment Recoveries department are responsible for communicating and negotiating affordable repayment plans with customers who have been overpaid on their student finance or customers who have an arrears balance when repaying their student loan from overseas. It is expected that a Repayments Officer shows empathy and understanding to customers who are potentially vulnerable or vulnerable within company and legislation guidelines and offers to signpost customers to appropriate support.

**Person specification**:

- Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
- A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
- The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.

**Benefits**:

- Alongside your salary of £22,800, Student Loans Company contributes £28 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes**:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual Leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme - 28.97%
- Life insurance cover based on annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
- Blended working - 3 days at home with 2 days in the office

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recruitment team

**Further information**:

  • Compliance Officer

    4 weeks ago

    Glasgow, United Kingdom Student Loans Company Full time

    **Details**: **Reference number**: - 260540**Salary**: - £39,750 - £47,000**Job grade**: - Other**Contract type**: - Permanent**Business area**: - SLC - Finance Commercial Enterprise Risk and Compliance**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things...

  • Call Handler Agent

    6 days ago

    Glasgow, United Kingdom Wescot Credit Services Limited Full time €23,504

    If you’re currently working in Customer Service or you’re a Call Centre Agent and are interested in looking for your next opportunity in Hull, we may just have what you’re looking for! As a Customer Call Centre Agent at Wescot Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You’ll be...

  • Call Centre Agent

    7 days ago

    Glasgow, United Kingdom Wescot Full time

    If you’re currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Contact Centre Agent

    7 days ago

    Glasgow, United Kingdom Wescot Full time

    If you’re currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Call Centre Agent

    5 days ago

    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting new opportunity to join our Lloyds Banking Group (LBG) Team** **Great City Centre location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24024 based on a 40 hour contract plus bonus and benefits** If you’re currently working within a customer service role and are looking for your next...

  • Caretaker / General Assistant / Maintenance

    1 week ago

    Glasgow, United Kingdom Wescot Credit Services Limited Full time

    Do you have experience working in Facilities? Do you have experience completing general maintenance and organising contract work to ensure a comprehensive and efficient facilities and maintenance service. If you’ve answered yes, then you could be the right person to join our Facilities team based in Glasgow. What you can expect as Facilities Assistant:...

  • Call Centre Agent

    6 days ago

    Glasgow, United Kingdom Wescot Credit Services Limited Full time €23,504

    If you’re currently working in Customer Service or you’re a Call Centre Agent and are interested in looking for your next opportunity in Hull, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us. If you are comfortable working in a professional and busy environment and equally at...

  • Credit Controller

    16 hours ago

    Glasgow, United Kingdom Cameron Connect Full time

    Cameron Connect Ltd are delighted to be supporting a growing financial services business to recruit a new addition to their team. Working in a collaborative environment you will benefit from a supportive management structure and a positive culture whereby ideas are welcomed, and results are recognised. **Key Responsibilities**: - Telephone recovery of...

  • Facilities Assistant

    1 week ago

    Glasgow, United Kingdom Wescot Credit Services Limited Full time

    Do you have experience working in Facilities? Do you have experience completing general maintenance and organising contract work to ensure a comprehensive and efficient facilities and maintenance service. If you’ve answered yes, then you could be the right person to join our Facilities team based in Glasgow. What you can expect as Facilities Assistant: ...

  • Call Centre Agent

    17 hours ago

    Glasgow, United Kingdom Wescot Full time

    We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls. **Your package**: It’s our call centre teams **amazing efforts**, hard work and dedication that sets us apart from the rest, which is why we offer a **competitive salary and benefits package**,...

  • Call Centre Agent

    15 hours ago

    Glasgow, United Kingdom Wescot Full time

    Are you a Call Centre Agent working in Glasgow City Centre? Why not join our Wescot Customer Operations team as a Call Centre Agent in our Glasgow, G2 7LP office, near Glasgow Central train station. We’re looking for people comfortable working in a **targeted environment, **who are equally happy to work both on **inbound and dialler based outbound...

  • Call Centre Agent

    6 days ago

    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting opportunity to join our Glasgow City Centre office.** **Great location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624, based on a 40 hr contract plus bonus and benefits** If you have customer service experience and are looking for your next opportunity in Glasgow, then we may have just...

  • Call Centre Agent

    17 hours ago

    Glasgow, United Kingdom Wescot Full time

    We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls. As a** **Call Agent at Wescot Credit Services, you will be having conversations with people facing difficult situations, those whose physical or mental health, or family circumstances are impacting...

  • Call Centre Agent

    7 days ago

    Glasgow, United Kingdom Wescot Full time

    Call Centre Agent Call Centre Agent – Exciting opportunity to join our Glasgow City Centre office. Great location – Just a few minutes’ walk from Glasgow Central Station Salary from £24,624, based on a 40 hr contract plus bonus and benefits If you have customer service experience and are looking for your next opportunity in...

  • Call Centre Agent

    5 days ago

    Glasgow, United Kingdom Wescot Full time

    Call Centre Agent Call Centre Agent – Exciting new opportunity to join a brand new Client Great City Centre location – Just a few minutes’ walk from Glasgow Central Station Salary from £24,624 on a 40 hour contract plus bonus and benefits If you’re currently working within a customer service role and are looking for your next...

  • Legal Director

    24 hours ago

    Glasgow, United Kingdom OakNorth Full time

    The mission of a Director is to independently originate high quality new deals, which fit within the OakNorth thesis of supporting high quality entrepreneurs and profitable growing businesses. They are expected to take full end to end ownership, with a strong focus on credit discipline and driving customer delight. Work as part of a team on the execution of...

  • Legal Director

    1 day ago

    Glasgow, United Kingdom OakNorth Full time

    The mission of a Director is to independently originate high quality new deals, which fit within the OakNorth thesis of supporting high quality entrepreneurs and profitable growing businesses. They are expected to take full end to end ownership, with a strong focus on credit discipline and driving customer delight. Work as part of a team on the execution of...

  • Customer Service

    4 weeks ago

    Glasgow, United Kingdom Capquest Full time

    **Join a team that makes a difference** **Daily** At Capquest-Intrum, the relationships you make with your customers have the power to change their lives. And the ones you’ll make with your team might even change yours. Discover how you can grow by making a difference with a customer-facing career at Intrum. We’re on the lookout for fantastic...

  • Legal Director

    12 hours ago

    Glasgow, United Kingdom OakNorth Full time

    The mission of a Director is to independently originate high quality new deals, which fit within the OakNorth thesis of supporting high quality entrepreneurs and profitable growing businesses. They are expected to take full end to end ownership, with a strong focus on credit discipline and driving customer delight. Work as part of a team on the execution of...

  • Director, Debt Finance

    24 hours ago

    Glasgow, United Kingdom OakNorth Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The mission of a Director is to independently originate high quality new deals, which fit within the OakNorth thesis of supporting high quality entrepreneurs and profitable growing businesses. They are expected to take full end to end ownership, with a...