Escalations Specialist, Advisor

4 weeks ago


Basingstoke, United Kingdom Zebra Technologies Full time

**Remote Work: Yes**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

**Escalations Specialist, Advisor** owns resolution of cases or issues not resolved within the normal service level agreements or normal business process, brings cases to resolution to the mutual satisfaction of Zebra and the customer, addresses issues typically of global or similar scope or high priority customers.

**Responsibilities**:

- Works with key stakeholders (development, engineering, infrastructure, product management) to develop a short-time fix so that client SaaS operations can be restored as quickly as possible
- Drives resolution of complex unresolved issues within service level agreements or through the normal support path.
- Handles cases that are critical in nature - with immediate, widespread /significant, direct impact on
a customer’s operation
- Does not directly troubleshoot or solve technical cases, but rather project manages resolution of the issue by collaborating internally with engineering, technical support, customer and partner
services and other stakeholders as appropriate.
- Updates the customer directly where appropriate and feeds updates and resolution to assigned customer-facing resources to convey
- Communicates directly and regularly with senior management internally and in the customer’s organization
- Leverages strong influencing skills to resolve issues
- Owns internal reporting / updates on the status of resolution to management and other stakeholders until resolved
- As needed, redirects cases to other functional teams (Customer and partner services and core technical support) with specific instructions on next steps to take
- Identifies trends in incident cases or data.
- Uses data to drive recommendations for changes to service, training, or business process
- Proactively works with management to identify and address incidents that may be ageing or escalating

**Qualifications**:

- Bachelor’s degree
- 7 years or more work experience
- Intermediate to advanced understanding of Zebra’s internal technical support processes
and solutions
- Strong project management skills
- Strong written communication skills and attention to detail
- Strong customer facing skills including translation of technical content to a non-technical
audience, positioning progress positively and diplomatically resolving conflicts as they occur
- Strong presentation skills, with experience delivering to Director level audiences
- Solid professional work behaviors - attendance, teamwork, time management
- Local language requirement may also apply
- Travel Requirements 10% of the time

**Benefits**
- Group Personal Pension Plan
- Life Insurance
- Income Protection
- Development
- Going the Extra Mile (GEM) Awards
- Service Awards
- Professional Subscriptions
- Debt management
- Legal or financial assistance
- Stress or mental health
- Childcare
- Best Doctors: provides second medical opinion and online GP help
- Medical Treatment Sourcing Service
- 25 days' Annual Leave
- Community Relations
- Cycle to Work Scheme
- Employee Assistance Programme
- Private Medical Insurance
- Annual bonus and increase
- Zebra Incentive Plan



  • Basingstoke, United Kingdom HH Global Full time

    Purpose of the job: The Talent Acquisition Advisor will work closely with the Talent Acquisition Manager, EMEA as part of the HR team to add value to the continued success of HH Global by providing effective advice and support across the region, to enable our teams to attract and hire the best talent. As Talent Acquisition Advisor you will be responsible...


  • Basingstoke, United Kingdom HH Global Full time

    Talent Acquisition Advisor, EMEA Job ID 2023-3512 Category HR Location : Name Basingstoke, UK Position Type Fixed Term Contract (employee) Weekly Hours Full time hours Purpose of the job The Talent Acquisition Advisor will work closely with the Global Head of Talent Acquisition as part of the HR team to add value to the continued success of HH...


  • Basingstoke, United Kingdom Connect2Hampshire Full time

    I am currently recruiting for an OT for the Equipment services Team at Hampshire County Council. - **£18.75 PAYE**: - **4 month contract initially**: - **Must have a occupational therapy degree/ diploma** Job Purpose: - In conjunction with the Equipment Advisory Team to provide advice, training and support for Health and Social Services' OT staff,...

  • Financial Advisor

    4 weeks ago


    Basingstoke, United Kingdom Reed Insurance Full time

    I am recruiting on behalf of a National, highly successful IFA Practice who are looking to recruit a skilled Financial Advisor to support the Medical NHS Teams.This is an amazing opportunity for someone who is Diploma Qualified and an advisor with theability to carry out presentations and reports on behalf of the NHS Teams. - You will provide holistic...


  • Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    A fantastic opportunity has arisen for aBand 3 Tobacco Dependency Advisor (TDA)within Hampshire Hospitals Foundation Trust. The advisor will part of a small team working across the Trust, providing individualised smoking cessation support to inpatients. Main duties of the role will providing tobacco dependency service within the Trust helping smokers to...

  • Financial Advisor

    4 weeks ago


    Basingstoke, United Kingdom Reed Insurance Full time

    I am recruiting on behalf of a National, highly successful IFA Practice who are looking to recruit a skilled Financial Advisor or Paraplanner looking to step into advising, to support the Medical NHS Teams.This is an amazing opportunity for someone whois Diploma Qualified and an advisor with the ability to carry out presentations and reports on behalf of the...


  • Basingstoke, Hampshire, United Kingdom Hays Full time

    This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your role will be to provide B2B customers with an excellent level of service. The successful candidate will need first-class customer engagement skills, be excellent at multitasking and able to manage data with accuracy and...

  • HR Advisor

    4 weeks ago


    Basingstoke, United Kingdom TD SYNNEX Full time

    **We can offer you**: - A value-based culture - all of our employees live by our shared core values which in turn brings everyone together in a collaborative culture with a real sense of community. - We can offer you access to an online learning portal assisting you in progressing and developing your skillset further. - Outstanding benefits package...


  • Basingstoke, United Kingdom AECOM Full time

    Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Procurement Associate

    21 hours ago


    Basingstoke, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Job DescriptionProcurement Associate??12 month contract Inside IR35??£16-20/hr to Umbrella Company??Hybrid (3 days on site in Basingstoke)The role is primarily responsible for supporting a number of key spend categories across the many varied affiliates’ Marketing, Medical, Sales and Support Services’ activities. This requires working closely with...


  • Basingstoke, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Procurement Associate 12 month contract Inside IR35 £16-20/hr to Umbrella Company Hybrid (3 days on site in Basingstoke)The role is primarily responsible for supporting a number of key spend categories across the many varied affiliates’ Marketing, Medical, Sales and Support Services’ activities. This requires working closely with internal clients and...


  • Basingstoke, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Procurement Associate📜12 month contract Inside IR35💷£16-20/hr to Umbrella Company🏢Hybrid (3 days on site in Basingstoke)The role is primarily responsible for supporting a number of key spend categories across the many varied affiliates’ Marketing, Medical, Sales and Support Services’ activities. This requires working closely with internal...


  • Basingstoke, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Procurement Associate📜12 month contract Inside IR35💷£16-20/hr to Umbrella Company🏢Hybrid (3 days on site in Basingstoke)The role is primarily responsible for supporting a number of key spend categories across the many varied affiliates’ Marketing, Medical, Sales and Support Services’ activities. This requires working closely with internal...


  • Basingstoke, United Kingdom RecruitmentRevolution.com Full time

    Fantastic opportunity for an articulate and empathetic Cancer Support Manager to join our fabulous team. We are a practical, positive and progressive bunch of people all passionate about building a great business around these values. If you share these values, if you think you can help us succeed in delivering better outcomes for those affected with...


  • Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    The post holder will provide support to the rota master as well as to the medical personnel within the anaesthetic department. The post holder will be working on the anaesthetic rotas which are intricate and complex requiring a lot of time spent using display screen equipment. The post holder will be required to work as part of a team and be expected to use...

  • Mdt Assistant

    4 weeks ago


    Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    **Role Description**: This role forms part of a team of MDT Co-ordinators undertaking the tracking and escalation of all patients who have been referred under a suspected cancer pathway referral. The post holder will be expected to work independently but under the guidance and supervision of the speciality MDT co-ordinator and MDT Lead. **What we look for...


  • Basingstoke, United Kingdom Vonage Full time

    Vonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...


  • Basingstoke, Hampshire, United Kingdom zeroG - AI in Aviation Full time

    Vision RT is a rapidly expanding MedTech company at the forefront of transforming radiation therapy. We are the inventors of Surface Guided Radiation Therapy (SGRT), which harnesses advanced 3D camera systems and sophisticated AI, Computer Vision, and Machine Learning software. Our mission is to enhance the safety, precision, and comfort of radiation...

  • Procurement Associate

    7 hours ago


    Basingstoke, Hampshire, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    Job Description Procurement Associate 📜12 month contract Inside IR35💷£16-20/hr to Umbrella Company 🏢Hybrid (3 days on site in Basingstoke) The role is primarily responsible for supporting a number of key spend categories across the many varied affiliates’ Marketing, Medical, Sales and Support Services’ activities. This requires working...


  • Basingstoke, United Kingdom Hemmersbach GmbH & Co. KG Full time

    First person of contact for your users in various Level 1 IT issues - UK - Basingstoke - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Medical cash plan- Onboarding program- Pension scheme- Shift allowance**Your skills**: - Previous experience in a service / help desk environment - Previous experience...