Change Trainer

2 weeks ago

Bristol, United Kingdom TLT Full time

We are recruiting for a Change Trainer to join our IT and Business Change team in Bristol.

**Your Role**:

- Lead the training approach on a range of live Change projects, ensuring that all required training materials and sessions are created to a high standard and on time.
- Produce a variety of training materials to support our Flipped Learning initiative including professional standard video and eLearning creation
- Provide training on a mix of bespoke business systems (developed in-house at TLT) alongside familiar off-the-shelf packages, such as Microsoft Office. Our training combines functional instruction with guidance on TLT processes and policies.
- Lead our vision for point-of-need micro learning by creating quick tip videos for our IT Training vlog ‘Tech Tips TV’, and manage, program and train our exclusive in-house Chatbot.
- Support users with IT related questions; fielding not only ad hoc queries, but also working with the IT Service Desk to publish helpful tips, targeted at reducing Service Desk calls.

**Your Skills and Experience**:

- Creative - Always looking for new ways to solve problems, and keep your training fresh and accessible.
- Able to simplify - You have a natural approach to learning; able to learn technical concepts quickly and explain them in a simple way.
- Business oriented - You have a track record for creating and delivering technical training that you designed around your learners’ roles, needs and business processes.
- Aware on the wider view - You see learning solutions with an eye for detail while always maintaining the wider context and business needs.
- A Content Creator - You have extensive video and eLearning (Adobe Captivate) creation experience mixed with the ability to spot changes and trends, allowing you to adapt your training content approach to engage all learners, regardless of their background and previous experience.
- Emotionally intelligent - Able to ‘read the room’. You understand the nuances of what your customers, stake holders and team members are saying verbally and non-verbally, and respond appropriately.
- An adaptable Educator - You enjoy using video and webinars as a medium for delivering learning, along with more traditional methods such as face to face, workshops and floorwalking.
- Cool under pressure - Able to manage changing priorities and unexpected challenges while remaining calm and professional at all times.
- Adaptable and Flexible - You will be happy to travel to a range of our UK sites to supply go live training and floorwalking activities, sometimes at short notice.
- People focused - You will be experienced with providing change training to professionals at all levels of the organisation including senior stakeholders.

**About TLT**:
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.
Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

**Our Benefits**:
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

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