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Assure Network Specialist

2 months ago

Farnborough, United Kingdom Vodafone Full time

**Location**: Farnborough (full time Onsite)
**Working hours**: Shift role working 2 days, then 2 nights followed by 4 days off rotation (7am-7pm and 7pm-7am)

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients

**What you'll do**

To be part of the Assure team in the VBSE NOC, managing multiple networks, providing 24 x 7 x365 operational support to VBSE customers.

To provide expert technical services, focusing on IP elements within the VBSE network, but also being able to provide support on a broad range of network elements as required, ensuring that customer SLA targets for incident resolution are met or exceeded
- Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
- Undertake remote provide/ commissioning work on IP and other equipment deployed on customer and network sites to current specifications.
- Deal effectively /efficiently with queries from customers.
- Perform regular audits on the networks and systems.
- Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.

**Who you are**
- Be able to maintain Customer confidentiality and ability to hold Developed Vetting level security clearance.
- In depth knowledge of IP equipment and networks, Cisco, Juniper, Nokia etc, in a telecoms provider environment.
- Understanding of Tx equipment (Ciena).
- A clear and analytical approach to problem management.
- Understanding of ITIL working practices

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