Team Leader

4 weeks ago

Carmarthen, United Kingdom British Red Cross Full time

**Team Leader - Emergency Department**

**Location**:
**Emergency Department, Glangwili Hospital, Dolgwili Road, Carmarthen, Carmarthenshire, SA31 2AF**

**Contract type: Fixed Term Until 31st March 2024**

**Hours per week: 36**

**Salary: £23,431 - £24,406 per annum pro-rata**

At the British Red Cross, it’s our mission to help those in crisis, whoever and wherever they are. Our goal is to to support emergency departments to ensure people are not unnecessarily admitted to, or delayed in leaving hospital to the detriment of their wellbeing and independence.

Focussing on frail and vulnerable people, we put the people that need us at the heart of what we do. Last year, 96% of people who benefitted from our service felt safe and comfortable whilst recovering at home, whilst 95% feel confident to manage their health and wellbeing in the future. So, if you love working in a team and supporting others to make a difference to those in need, this position could be for you

You will provide junior management support to the emergency department services. This involves the day-today co-ordination of the service and the line management of a team of paid staff and volunteers based in the emergency department.

**A day in the life of a Team Leader - Emergency Department will include;**
- Escorting patients to assigned departments
- Collecting prescriptions to speed up their discharge
- Providing emotional support/pastoral care while they await treatment
- Providing emotional support to close friends and families
- Ensuring patients have food/drink while waiting for long hours
- Driving patients home when discharged and making sure they are safely settled at home
- Signposting and referring patients to other sources of support in the community

**To be successful Team Leader - Emergency Department, you'll need**:

- Ability to manage own workload, complete tasks effectively and meet deadlines
- Understanding of key health and safety issues when working with volunteers and staff such as lone working and risk management - Understanding of key safeguarding issues associated with working with volunteers and staff such as POVA
- Up to date knowledge of good HR practices and knowledge of the supervision and appraisal process
- Educated to at least A level or equivalent by experience
- Full driving licence allowing you to drive a manual transmission vehicle
- Able to respond to emergency situations
- Able to work non-social hours in a shift pattern

**In return for your commitment and expertise, you’ll get**:

- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network_
- Please see the role description for more information about the role._

**_Connecting human kindness with human crisis_

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