![Crisp Malt](https://media.trabajo.org/img/noimg.jpg)
Sales Operations Administrator
3 weeks ago
Crisp Malt is one of Europe’s leading suppliers of malted barley and specialty malted cereals to the world’s brewing, distilling and food industries.
And since 1870 we’ve been making malted Barley for brewers and distillers all over the world from our home maltings in Norfolk. Today, we continue that in 4 countries, across 7 Maltings with specific emphasis on supplying distilleries and craft breweries.
We have an exciting opportunity at Crisp Malt’s Great Ryburgh site for a Sales Operations Administrator to join our team.
This role will be responsible for delivering outstanding customer service to our brewing and distilling customers, order administration and supporting the Central Services team.
Covering a 35 hour per week, 0900hrs to 1700hrs, Monday - Friday. Reporting to the Sales Operations Manager.
Key responsibilities:
- **Order Execution** - process orders accurately to ensure customer receives the correct order
- **Customer Service **- deliver a high standard of customer service to all our customers
- **Customer Relation Management** - maintain our CRM (HubSpot)
- **Team Performance** - be a valuable member of the sales support team
- **Onboarding Customers** - help new customers experience a smooth transition to Crisp supply
- **Cross-functional collaboration** - work closely with other departments to overcome complex requests
- **Basic Data reporting** - consolidate and report data to the Sales Ops Manager on a regular basis
- **Stock allocation **- ensure stock is available and allocated before goods are despatched
**Experience**:
Essential:
- Strong organisational skills
- Demonstrate confidence when working with numbers
- Able to work within a fast past environment with excellent attention to detail
- Strong communication skills to develop working relationships and confidence on the phone to customers
- Confident in using a computer and computer-based systems.
- A strong level of ability with Excel, Word and Outlook;
Desirable:
- Experience in sales order administration, a customer facing or telesales type role
- Experience using Outlook, SAP, HubSpot or CRM software
- Desire and willingness to learn
**Benefits we offer**:
- Competitive salary
- Generous new starters bonus at 3- and 6-months service
- Pension scheme
- Long term disability insurance
- Death in service benefits
- Option to join our discretionary Group profit bonus scheme
- Access to an employee discount platform.
- Enhanced Maternity, Adoption and Paternity Leave
- Access to comprehensive EAP and Mental health first aiders
- Enhanced company sick pay after 6 months service
- Learning and Development Opportunities.
**Salary**: Up to £22,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Fakenham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
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