QA Leader

2 weeks ago

Newcastle upon Tyne, United Kingdom NCFE Full time

Overview:
**Contract: Permanent**

**Location: Hybrid working - **Head office: Quorum Business Park, Newcastle upon Tyne**

**Hours per week: 37**

**Salary: Up to £ 31,000 per annum, depending on experience**

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.

**About the role**

**We're excited to be looking for a Quality Assurance Leader (EQA) to join our External Quality Assurance** **Team.**

The QA Leader role supports the team in delivering a first-rate customer experience, providing timely and effective leadership across the External Quality Assurance team. The QA Leader oversees the day-to-day operation of external quality assurance and moderation processes ensuring consistency and adherence to regulatory and compliance requirements, by leading a team of QA Officers.

**In this role you'll be responsible for**:

- Efficient delivery of team operations, ensuring adherence to internal processes, SLAs, and external regulations.
- Performance management of QA Officers including training, leadership, and coaching, in order to achieve effective and fair customer outcomes.
- Ensuring the completion of own and team workload through accurate, efficient resource planning, prioritization of workload, forecasting/resourcing, and recruitment.
- Identifing risks through reporting insights, root cause/trend analysis and implementation of remedial activity at a business and customer level.
- Developing and maintaining effective working relationships with both internal and external customers through delivering technical expertise and industry knowledge.
- Supporting key stakeholders and colleagues with expert support and guidance in relation to Quality Assurance processes to support the development of new products and deliver service excellence both within NCFE and externally.
- Leading on engagement with the wider QA and ARA teams to ensure compliance with all regulatory requirements, manage and minimise risk, escalate potential breaches and Adverse Effects notification in a timely manner and identify potential improvements and efficiency opportunities.
- Leading on the operational delivery of wider QA strategy by collaborating with the wider team and leading on reviews, projects continuous improvement and developing, implementing and maintaining QA policies, regulations and procedures.
- Operational Leading for audits and 3rdparty visits, responsible for preparation, engagement and delivery of any required actions to ensure compliant outcomes.
- Ensuring QA operational activities within remit are delivered in line with policy, process and internal SLAs.

**We'd love to hear from you if you hold the following key skills and experience**:

- Leading, coaching and motivating others in an operational team environment.
- Working in a regulated, Quality/Risk Assurance environment..
- Working with a variety of stakeholders at different levels and be confident negotiating and influencing others.
- Working to tight deadlines and used to working under pressure.
- Excellent planning and organisational skills
- Ability to confidently construct and deliver both written and verbal communications.
- Experience or knowledge of working in the education sector.
- Knowledge of external quality assurance or moderation processes
- Presenting findings in reports or group discussions (essential).

Read the full **Job Description**.

**What will we offer you in return?**

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefits include:

- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to:

- A minimum of 25 days holiday per year, plus 8 ban

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