Complaints and Concerns Officer

2 weeks ago


York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Patient experience is a key element of quality, alongside providing clinical excellence and safer care. The Patient Experience Team highlights how patients and the people important to them experience our services and works with Care Groups to ensure meaningful action is taken that will lead to improvements.

An exciting opportunity has arisen to join our Patient Experience Team. As a complaints and concerns officer you will be responsible for managing complaints and concerns raised by members of the public and users of our services, ensuring that they are responded to in a timely manner. You will be expected to employ specialist knowledge of the complaint regulations and processes in your role, being part of a team that works well together to advise and guide staff in addressing patients' complaints and concerns.



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