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Head of Fiduciaries, Funds and Commercial

3 months ago

Broad Street, United Kingdom Lloyds Banking Group Full time

End Date

Tuesday 09 April 2024

Salary Range

£0 - £0
- We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary


**Job Description**:
Job Title: Head of Fiduciaries, Funds and Commercial - Crown Dependencies

Location: Jersey, Guernsey or Isle of Man

**Salary**: Competitive package

Hours: Full-time

About this opportunity

This is a fantastic opportunity to lead a newly formed Lloyds Banking Group’s Crown Dependencies Fiduciaries, Funds and Commercial team at a time of incredible change and growth.

The Crown Dependencies business is in an exciting era of growth with an ambition to be the fastest growing business in LBG, with plans in place to double its income by 2026. The Crown Dependencies is a key part of the Lloyds Bank Corporate Markets and Corporate & Institutional Banking business operating primarily across Jersey, Guernsey, and Isle of Man.

Our Crown Dependencies business is effectively a bank within a bank. Crown dependencies have c 570 colleagues based in Jersey, Guernsey, Isle of Man, UK and has 6 branches and offer a full range of banking services.

We're looking for an experienced and progressive leader to manage and drive our Fiduciary, Funds and Commercial Coverage team supporting the Crown Dependencies. Reporting directly to the CEO, Crown Dependencies, the Head of Fiduciary, Funds and Commercial will be responsible for developing and implementing the Commercial, Fiduciary and Funds strategy for the business.

As Head of Fiduciary, Funds and Commercial, you’ll work closely with your own team and RFB partners to provide the best offering to our customers. You’ll win, serve, and retain customers through trusted partner relationships, developing deep knowledge of Fiduciary, Funds and Commercial sector clients and their needs. You’ll also provide a highly personalised service with comprehensive, multifaceted, innovative products and services that customers can easily connect with.

In role, you’ll bring a passion for the customer and a real energy to make a tangible difference. This is a place where your thought leadership will help us build the ideas of tomorrow.

Key Accountabilities:
Strategic Leadership: Develop and implement a forward-thinking Fiduciary, Funds and Commercial coverage strategy that uses market trends, customer insights, and competitive analysis to position LBG as a premier player in the Crown Dependencies market. Be a key contributor to the Crown Dependencies Leadership team and present to senior audiences e.g. LBCM Board

Customer/Segment Specific Knowledge: Strong customer focus, deep understanding and established relationships in the Fiduciary and Funds sector, understanding and awareness of the broader market and economic context particularly in CIB given this our area of growth.

Communication & Relationship Management: Cut through complexity to find clear solutions and condense into clear messaging for varied audiences. Able to collaborate across business units to form positive relationships based on trust with a wide variety of senior stakeholders.

Effectiveness: Make significant step change improvements in key customer experience metrics, for example NPS, diversification of product range

Thought Leadership: Help lead the development and implementation of solutions that require a multi-disciplinary approach to solving. Working to solve with multiple stakeholders

Team Leadership: Build and lead a high-performance team, providing mentorship, guidance, and fostering a culture of innovation, cross functional leadership, data driven problem solving and collaboration with the RFB.

Budget Management: Secure and manage a budget effectively, prioritising high-impact initiatives and optimising return on investment.

Risk and Compliance: Oversight of Risk appetite, frameworks, clear ability to manage risk effectively, take calculated risks and foster a strong control environment.

Please note that whilst this role is based in the Crown Dependencies, travel to London is required on a regular basis.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to

innovate, explore possibilities, and grow with purpose.

What You'll Need:

- Deep understanding of Fiduciary, Funds and Commercial Clients and technical requirements
- Deep expertise - at least 10 years Fiduciary and Funds experience
- Holds required relevant industry qualifications.
- Established credible relationships with Regulators.
- Proven track record of developing and implementing successful Fiduciary, Funds & Commercial strategies that support customer acquisition and ever improving service satisfaction.
- Experience working with cross-functional teams, third parties and other partners to achieve business objectives.
- Innovative approach and willi