Team Leader, Documentation Coordinator- Europe

3 weeks ago


Southampton, United Kingdom Wallenius Wilhelmsen Full time

Overview:
Are you organised, confident and able to inspire others then you could be our next
**Documentation Team Leader.**

The Documentation Team Leader will be responsible to help co-ordinate a team of Documentation Coordinators that ensure the timely and accurate execution of activities within the documentation process.

**Job Description**:

- To support the Documentation Manager
- Optimise resources and workload planning within the Documentation
- Europe team
- Monitoring KPI’s and taking corrective action, adhering to targets and seek improvements.
- Be an escalation point for any issues relating to manifests, documentation and invoicing processes
- To coordinate and approve holiday requests, ensuring enough business cover within the team
- To manage sickness, absence reporting, and to complete Return to Work interviews
- Ensure collaboration between internal & external colleagues.
- To implement and execute priorities within the team
- Ensure customs requirements and regulations are adhered to
- Ensure compliance with all WW Ocean Documentation processes are met
- Bill of Ladings, Notice of Arrivals and Invoices are sent out accurately and in a timely manner, and any manifest corrections are issued
- Process load tallies
- Follow up on Customs filing of manifests
- Monitor and correct EDI messaging (in relation to Documentation processes)
- Code and approve invoices
- To keep a record of customer feedback, complaints and responses
- To drive standardisation and Simplification of Import and Transhipment processes

Job Requirements:

- Shipping and logistics industry knowledge
- Good understanding of WW Ocean And Eukor Trade product.
- Shipping Documentation - international shipping & local authority regulations
- Pricing - Rates, tariffs and existing contracts
- Operations - Operational handling of cargo and relevant equipment
- Port Specifics - Rules, port charges, equipment specifications
- Processes - Understanding of processes and instructions connected to all Documentation and Invoicing responsibilities
- Customer Focus - Identifying and understanding customers shipping and logistics requirements
- Services - Trade Routes, commodities, equipment and vessel specifics
- MS Office - i.e Word, Excel and Outlook
- Communication
- How to provide full, clear and timely information, both verbally and in writing
- Good English language skills
- Excellent interpersonal skills to build morale, teaming and a collaborative environment
- Networking - Who to contact for any specific issue
- Time Management - ability to organise, prioritise and delegate tasks to meet deadlines
- Teamwork - working within and across various teams
- Work accuracy - Quality and attention to detail
- Problem solving
- Achieving results and meeting targets
- Working under pressure and to strict timelines
- Ability to understand, accept and enjoy cultural differences

Pay Type : Salary



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