Customer Service Advisor

3 weeks ago


Chichester, United Kingdom BRACKENBERRY INTERIMS Full time

We are working closely alongside a Local Authority in **West Sussex **to assist with the appointment of a **Customer Relations Officer,** on a **12-month contract,** likely to be extended at clients discretion.

**Working Arrangements**

The role will require the person to be in the Chichester every day to allow for training and meeting the team. Once training is completed, the person will be able to work from home but must attend the office at least 1 day per week.

**Responsibilities**:

- Ensure that customers can exercise their rights to complain and to request information, and that they receive fair and equitable treatment within the law and the Councils policies and procedures.
- Work within the Customer Relations Team to deliver an effective and efficient complaints resolution service, advising customers, service users and staff at all stages of the procedure and ensuring satisfactory outcomes.
- Be responsible for accurate recording and monitoring of complaints and compliments and production of data for reporting.
- Focuses on supporting customers through the Councils Complaints and Freedom of Information processes, acting with integrity, professionalism and respect on behalf of the organisation, ensuring always that the needs of individuals are paramount.
- The Customer Relations Team work closely with officers across the Council, providing support and guidance which delivers timely and quality responses to our customers which are clear and easy to understand.

**Qualifications & Experience**:

- HNC/HND, or equivalent qualification or experience.
- Experience of handling difficult sensitive issues in a customer facing context.
- Experience of questioning, interviewing, and investigating issues.
- Experience of working within a legislative framework.
- Experience of use of management information including accurate recording, analysis, and reporting.
- Experience of producing own correspondence and communications.

**Please note**:

- You should be available to work immediately or at a short notice.
- 5 Years Reference is required
- You should have right to work in U.K
- This role requires an **enhanced DBS**
- **Disclaimer**_: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent._

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £13.00-£16.00 per hour

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Chichester, PO19: reliably commute or plan to relocate before starting work (required)

**Experience**:

- questioning, interviewing, and investigating issues: 2 years (required)
- working within a legislative framework: 2 years (required)
- Customer support: 3 years (required)
- Local Authority/Public Sector: 1 year (required)

Licence/Certification:

- HNC/HND, or equivalent qualification (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Chichester, PO19

Flextime



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