Recovery Worker

5 months ago

Leicester, United Kingdom Turning Point Full time

**Job Introduction**:
At Turning Point, we support people across England with mental health issues. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training, and education you need to progress in your career with us.

The Leicestershire Mental Health Central Access Point provides a listening ear and emotional support to a range of people within Leicester, Leicestershire & Rutland. The helpline supports adults and their families, who may be experiencing difficulties with managing their mental health, through telephone-based support, that explores coping mechanisms and provides information on accessible organisations and services within the local area. Professionals and other organisations are also able to contact the helpline for advice or information on working with people who may be struggling with their mental health.

Our team of dedicated Recovery Workers are on hand to provide confidential support, discuss emotional and practical issues someone might be facing, and explore strategies that may help an individual to cope with their situation.

So, if you are someone who wants to make a difference in the lives of the people we support, this opportunity is perfect for you.

Please note that the role is based at the Anstey Frith House Leicester.

**Role Responsibility**:
As a bank helpline recovery worker, you will be a key member of our team, providing emotional support and a listening ear to a wide range of callers.

You will use your knowledge and skills to explore issues relating to mental health and other wider social issues and signpost callers to relevant organisations. You will support callers to utilise coping strategies and offer support and guidance on learning new skills that promote wellbeing. You will be experienced in supporting individuals through emotional distress and crisis situations.

As a helpline recovery worker, you will use your ability to think on your feet to help callers manage their distress and provide crisis support where needed.

**About us**:
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision - and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job - we offer you a career.

**What Benefits Will I Receive?**

Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that - being employed by Turning Point will also give you access to many of our rewards Here are some of the great benefits you’ll be eligible for:

- Comprehensive learning and development opportunities so we can invest in your future - we’re proud to have a silver accreditation from Investors in People
- An annual leave entitlement that accrues as you work, to the equivalent of 28 days a year
- Access to Blue Light Card discounts as well an exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more
- Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family
- Recognition awards to recognise colleagues’ inspirational work and dedication
- A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date._

Turning Point

**Attached documents**:

- Helpline Recovery Worker JD.pdf

Apply

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