Recovery Worker

1 month ago

Leicester, United Kingdom Turning Point Full time

At Turning Point, we support people across England with mental health issues. Passionate about people, you'll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training, and education you need to progress in your career with us.
The Leicestershire Mental Health Central Access Point provides a listening ear and emotional support to a range of people within Leicester, Leicestershire & Rutland. The helpline supports adults and their families, who may be experiencing difficulties with managing their mental health, through telephone-based support, that explores coping mechanisms and provides information on accessible organisations and services within the local area. Professionals and other organisations are also able to contact the helpline for advice or information on working with people who may be struggling with their mental health.
Our team of dedicated Recovery Workers are on hand to provide confidential support, discuss emotional and practical issues someone might be facing, and explore strategies that may help an individual to cope with their situation.
We have full-time opportunities available; Our candidate will be working a mixture of shifts on a 24-hour rolling rota, including bank holidays, evenings, waking nights and weekends.
As a helpline recovery worker, you will be a key member of our team, providing emotional support and a listening ear to a wide range of callers.
You will use your knowledge and skills to explore issues relating to mental health and other wider social issues and signpost callers to relevant organisations. You will support callers to utilise coping strategies and offer support and guidance on learning new skills that promote wellbeing. As a helpline recovery worker, you will use your ability to think on your feet to help callers manage their distress and provide crisis support where needed.
We are looking for someone who can use their knowledge and experience to support individuals with their mental health in a compassionate and recovery focused way. With a naturally ability to make people feel calm and listened to, our candidate uses their skills to help a wide range of callers.
Ideally our candidate has experience in the mental health sector and has a proven track record of supporting individuals in distress. As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

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