Works Co-ordinator

4 weeks ago


Haringey, United Kingdom Daniel Owen- UK Full time

RQ1163381_1709635438 Posted: 05/03/2024
- £17.00 - £18 per hour
- Haringey, London
- TEMPORARY

Works Co-ordinator
Monday-Friday
0800-1600
Works coordinator functions across HRS
£17.00

**Purpose of the role**:
Supporting the Repairs Service with the scheduling of appointments for repairs work over a period of days to weeks to ensure that mobile workforce resources are used efficiently

Providing a high quality, customer focused administrative service within the repair's operations, liaising with subcontractors and workforce across multiple trade disciplines.

**Main Responsibilities**:

- Take full responsibility for the efficient administration of the mobile workforce scheduling system
- Work effectively and efficiently and liaise with residents and operatives to make sure that repairs are scheduled and attended to within time
- Maintain accurate records and provide reports from various digital systems relating to all aspects of the work areas as required.
- To ensure that the Operatives communicate in a timely and accurate manner about the progress of work, in order to schedule their work in view of resident's requirements.
- To re-schedule jobs in the event of an unplanned absence of an Operative, and to contact the resident directly to agree any changes.
- To communicate any changes / updates directly with the effected resident and the Operative.
- To communicate with Supervisors/Manager about matters of work quality, timeliness and potential HR issues concerning the operatives.
- To provide support to colleagues, customers and the business, in order to continuously improve operational effectiveness.
- To operate professionally both as an individual and as a team member for the benefit of the customer at all times, contributing ideas, suggestions and feedback to managers, ensuring quality standards is maintained.
- To manage the activities of operatives to ensure that they keep their appointments.
- To undertake all of the above duties on a regular basis and undertake periodic supervision, to provide continuity of service wherever possible, to assist in the oversight, guidance and training of other staff.
- Flexibility to work within the overall scope repairs team requirements, based on service demand and staffing requirements.


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