Booking Clerk

Booking Clerk - Band 2 - Permanent

30 hours post.

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.

The Booking and Scheduling Clerk post will currently require cover of shifts between 8am and 6pm Monday to Friday, booking and scheduling within the department, with the main part of the role supporting the clinic cancellation and template team.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety

Care

Respect

Communication

Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

**SECTION 1- MAIN RESPONSIBILITIES**:
Adhere to all relevant Trust policies, procedures, and the Trust Patient Access Policy

To input or amend demographic, personal and clinical details of patient attendances to the hospital using the Lorenzo PAS to provide the Trust with an up-to-date records of patient activity and information. Collection of data to meet the DoH’s minimum data sets for outpatients and for ensuring that complete, accurate and timely data is recorded on the computerised systems to the highest quality standard

Adding access plans to the Patient Administration System ensuring that patients are on the correct access plan and on the correct 18-Wk pathway

To manage and monitor the referral letter tracking system ensuring referral letters are returned to CBO from Consultants within 5 days, this will involve liaison with the medical secretaries

To deal immediately with any referrals of suspected cancer received via fax and Rapid Access Chest Pain referrals. Send to 2WW team and if asked book, to escalate if unable to appoint to meet 2-week target.

To deal with all enquiries in an efficient, polite, and courteous manner providing a caring, compassionate, helpful service to patients, staff, and the general public

Provide excellent customer service to our patients including assisting with patient calls at scheduled times and to additionally assist at other busy periods. Assist in maintaining the 90% call answer rate.

Once the patient has contacted the appointment call centre offer the patient an appointment, which is mutually convenient and within the target range and meeting all rules and guidance; send an appointment letter and appropriate literature to the patient, liaise with scheduler as required

Inform Supervisor/Manager if there is no clinic capacity to accommodate patients within required target range

Contact routine patients by telephone to offer short notice/ late availability appointments, update the Lorenzo PAS system and advise the appropriate departments’ i.e. medical records, outpatient reception

Ensure that when assisting with booking please ensure that clinics are not overbooke

Arrange transport and interpreters for patients as required

Dealing with internal and external mail

Adapting positively to change when new booking methods or working practice guidelines that are introduced

Working flexibly as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given

Ensure that confidentiality of patient records is strictly maintained and comply with the Data Protection Act

Liaise with medical, nursing, clerical staff to provide an efficient and courteous service

To be fully conversan