Contact Centre Advisor

2 weeks ago

Birmingham, United Kingdom Ingeus UK Full time

499603
- Birmingham, Warwickshire, United Kingdom
- West Midlands, United Kingdom
- Employability
- Advice & Guidance
- Call Center
- Full Time / Permanent
- Opening on: Feb 13 2024
- Closing on: Feb 29 2024

**Contact Centre Advisor**

**Salary: £23,400**

**Location: Birmingham**

The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting and encourage attendance at the appointment.

**As the Contact centre Advisor, you will**:

- Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, Job Centre Plus Work Coaches and other stakeholders.
- Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
- Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner.
- Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively with Job Centre Plus.
- Meet and exceed set targets, KPI’s and Customer Service Standards, which are centred around the following duties:
**As our Contact Centre Advisor, you will have**:

- The ability to effectively network to build and maintain effective relationships internally and externally.
- Excellent verbal and written communication skills.

**As Ingeus, we’ve spent time listening to our employees to build our benefits package;**
- 25 days annual leave plus bank holidays with the opportunity to salary trade extra
- EAP Support programme available 24/7 with access to 6 x counselling sessions
- Private Medical Insurance
- Eyecare vouchers with help to purchase new glasses
- Life assurance
- Online discount shopping via Perks at Work
- Cycle to Work scheme
- Season ticket loan
- Up to two days each year dedicated to Community Giving (Volunteering)
- Access to Salary Finance; financial education and advice
- The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
- Long service awards.

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

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