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Legal Team Leader

5 months ago

Sheffield, United Kingdom Sue Ross Legal Full time

Location: Sheffield

**Salary**: £25,000 - £40,000 DOE

Reference: 1004925

**Description**:
Your duties will include:

- Delivering high standards of client care and a first-class customer experience.
- Communicating clearly, generate enthusiasm to effectively liaise with both internal and external customers.
- Working within a busy and at times challenging environment, multitasking, and working in a team.
- Leading a team of New Business Advisors.
- Managing the team performance, ensuring delivery of agreed targets an KPI’s in accordance with company policy.
- Driving sales and a high standard of call handling in line with all regulatory and firm procedures.
- Managing absence and disciplinary / grievance procedures with the support of the HR Department.
- Responsible for training and coaching team members.
- Supervising the team on a day-to-day basis ensuring performance is at the right level and that the team remain motivated and engaged.
- Contributing ideas for continuous improvement.
- Working with management to set and agree relevant KPI’s and SLA’s.
- Providing updates, reports and management information, to senior management team.

To be considered for this role, you must have previous experience in managing a team, ideally within a legal environment.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.