Import Operator

7 months ago

Billericay, United Kingdom Pro Carrier Full time

**Import Operator**

**Reporting to**: Operations Supervisor

**Location**: Billericay

**Working Hours**: 09.00 - 17.30pm Monday - Friday

**Job type**:Permanent

**About Pro Carrier**:
The guiding principle of Pro Carrier is to allow our customers to find sending their goods to and from anywhere in the world as easy and streamlined as possible across a range of offerings and all modes of transport.

Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.

Pro Carrier’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.

Pro Carrier is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

**Your new role**:
We’re seeking a Sea freight Operator to report to our Operations Supervisor as a member of our Operations Team

**Responsibilities**
- Controlling clients’ import sea freight shipments from origin to destination (FCL’s and LCL’s)
- Liaising with clients, overseas partners, and suppliers to arrange quick dispatch of cargo
- Effectively using our In House System to create and manage shipments within agreed upon KPI’s
- Maintaining data quality using out in House System with a focus on providing clients with accurate date within our innovative visibility platform
- Ensuring all documents and customs clearance information are received and updated in a timely manner
- Proactively planning and arranging deliveries as per client requirements
- Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
- Ensuring clients are served in line with their Standard Operating Procedures (SOP)
- Dealing with client invoicing/job in a timely and accurate manner
- Building relationship with customers in order to add value to the clients and maximise business opportunities

**Requirements**:

- 2 years previous import sea freight experience within a freight forwarding company is essential
- Excellent interpersonal and communications with the ability to deliver best in class customer service.
- Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus
- Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
- Knowledge of customs procedures and customs tariff would be an advantage

**Personal attributes**:
We put as much emphasis on the person as the experience they have. We have a great team here who all pride themselves on providing service excellence and working closely within the team to make sure we provide the best product out there. We need polite, patient and professional people who can operate at a high level, whilst enjoying being part of a close team. Previous successful hires have been the type of people who enjoy solutionising and enjoy being part of our amazing successes.

**What you'll get in Return**
In return, you can expect to be given considerable responsibility for your own clients. You will also enjoy a high level of autonomy and trust to handle your own workload, but the back up of an amazing team who can assist if required.

We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win) plus many more

DG are a new breed of Freight and Logistics provider who value their staff and show faith in them as well as the rewards you see above. A great place to work.

**Salary**: £25,000.00-£28,500.00 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- FCL / LCL: 2 years (preferred)

Work Location: In person

Reference ID: Import Ops

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