Junior Technical and Administration Support

4 weeks ago


Peterlee, United Kingdom Cherry Pick People Full time

Junior Technical and Administration Support
Peterlee
£24,000-£27,000
This is an exciting opportunity to work as Technical and Administration Support for an international company.
As Technical and Administration Support, you will be an integral member of the team, actively managing questions raised by customers. The role assists in answering calls, logging and tracking issues to resolution and proactively understanding the causes oftechnical issues to assist in preventative solutions.
Junior Technical & Administration Support Duties:
**Answer incoming calls from customers, understand their needs, troubleshooting and providing solutions
**Assisting users with understanding how to use their personal devices
**Resolving online tickets and resolving issues
**Answering Facility Managers' questions and providing support and training
**Prepare training materials for Facility Managers to support both new and existing features
**Coordinate with Global Support team for escalations and product information
**Creating and maintaining accurate records of customer interactions and complaints
**Assisting the team in testing product updates and identifying any conflicts
**Provide support to the Project Management team by onboarding new companies/facilities
**One plus years experience in a technical or customer support role
**Proficient in Excel, Outlook, and other MS Office Suite programs
**Familiarity with the use of Smart Phones using both iOS and Android operating systems
**A friendly, outgoing nature
**Excellent attention to detail
**Good communication skills
Junior Technical & Administration Package:
**Salary**: £24,000-£27,000 DOE
Monday - Friday with the option of hybrid working



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