Income Officer

Are you passionate about customer service and making a difference to people’s lives?

Do you have experience of working in housing with income or another related area?

If yes, then we want to hear from you

Our income management team collects rent and other money owed, Garage arrears, Former Tenant Arrears, Sundry Debts etc. and provides guidance to our customers about benefits and other support available. We're looking for someone who can work independently and come up with solutions, whether working on their own or with a team.

**In this role you will**:
Support customers with budgeting, debt and income maximisation, taking the time to get to know them and their circumstances with the goal of keeping them in their homes.

Be responsible for the income management of around 1000 homes.

Be focussed on making sure that our customers have a positive experience with Community Housing.

It is a vital role and is essential in helping us provide safe, secure and warm homes to over 5000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

**In this role, we want you to bring**:
Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection.

An understanding of housing benefit, universal credit and welfare reform legislation.

Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way.

Ideally have knowledge of the legal system, the court process, and the PCOL/MCOL system.

A positive attitude and a consistent, engaged team player.

Proactive and able to prioritise your workload.

A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements.

Good IT skills, attention to detail, and an excellent work ethic.

A full driving licence and access to a vehicle.

**Closing Date: Monday 6th March 2023**

**Interviews to take place: Tuesday 14th March 2023