Helpline Team Leader
4 days ago
Prospectus is delighted to be partnering Age UK East London, an independent local charity who have been working alongside older people for over 30 years to ensure they remain connected to their community. They are currently partnering with Tower Hamlets council to deliver a new flagship service 'Tower Hamlets Connect' and are seeking an experienced Helpline Team Leader to lead the helpline service delivery to residents of the borough.
As their Helpline Team Leader, you will lead, support and advise a team of Helpline Advisors and First Response Officers to deliver free, independent high-quality information on matters relating to health, social welfare, and social care to residents living in Tower Hamlets, over the age of 18. Reporting to the Head of Advice, Advocacy and Integration, you will maintain excellent working relationships with professionals across adult social care, health and community providers to build and support integrated working practises and referral pathways that supports their aim to strengthen integration between health, social care and community-based services.
To be considered, you will have previous experience of working in either an information and advice, helpline and/or relevant community-based support services at a senior, operation level. You'll be an experience Team Leader, with demonstrable experience of delivering services that meet defined outcomes and outputs, combined with a background of working across multidisciplinary teams in the health and/or social care sector with the ability to network at all levels. Solid working practice and understanding of sector relevant policy and legislation e.g. Care Act, Mental Health Act and Mental Capacity act is essential, as is having sound knowledge of safeguarding vulnerable adults and children.
Initially, this position will be office based for training purposes. Following this period, flexibility to working in a hybrid approach will be offered.
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Helpline Coordinator
2 days ago
London, United Kingdom The Caraires Consultancy Full time**6 Month FTC, can be fully remote or hybrid if located in the London area** **Part Time: 25 Hours flexible across the week**Some evening and weekend work will be required. This role will be in call to the Helpline 50% of the time. **Our client, a highly sensitive, independent advisory service is seeking a part time Helpline Coordinator for a six month FTC...
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Helpline Advisor
2 days ago
London, United Kingdom Age UK East London Full timeBACKGROUND Tower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care. Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary...
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Strategic Communications Leader
3 weeks ago
London, Greater London, United Kingdom Teenage Helpline Full timeOverviewTenage Helpline is a UK-based charity dedicated to supporting young people. We are seeking an experienced professional to lead our communications strategy, driving the organization's mission forward.
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Development Team Lead Volunteer
4 weeks ago
London, United Kingdom Teenage Helpline Full timeHere at Teenage Helpline we have grown a strong tightknitcommunity of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries regardless of the department that they work in of...
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Development Team Lead Volunteer
3 weeks ago
London, United Kingdom Teenage Helpline Full timeHere at Teenage Helpline we have grown a strong tightknitcommunity of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries regardless of the department that they work in of...
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Strategic Communications Leader
3 weeks ago
London, Greater London, United Kingdom Teenage Helpline Full timeCompany OverviewTeenage Helpline is a UK-based charity dedicated to supporting young people across the country. We are a tight-knit community of passionate individuals working together to make a positive impact on the lives of our beneficiaries.We offer a peer support network, providing young people with access to mentors who understand their needs and can...
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Head of Helplines and Volunteering
6 months ago
London, United Kingdom Galop Full timeJob description **Head of Helplines and Volunteering** **About the Role** This established role provides strategic leadership to our national helpline services, which provide support to LGBT+ victims and survivors of abuse and violence in the UK. This post will take strategic responsibility for Galop’s work with volunteers, you will work with our...
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Peer Mentor Volunteer
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London, United Kingdom Teenage Helpline Full timeAt Teenage Helpline we are a tightknit community of people who are passionate about make a difference in the lives of young people across the UK Teenage Helpline is an online peertopeer mentoring service for young people. We can act as the first steppingstone for young people who do not feel comfortable seeking support for themselves or who need a listening...
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Peer Mentor Volunteer
3 weeks ago
London, United Kingdom Teenage Helpline Full timeAt Teenage Helpline we are a tightknit community of people who are passionate about make a difference in the lives of young people across the UK Teenage Helpline is an online peertopeer mentoring service for young people. We can act as the first steppingstone for young people who do not feel comfortable seeking support for themselves or who need a...
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Managers - Work Remotely
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London, United Kingdom Teenage Helpline Full timeHere at Teenage Helpline , we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work...
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Helpline Crisis Interventionist
4 days ago
East Anstey, Devon, United Kingdom Turning Point Full timeAre you looking for a rewarding career where you can make a real difference in people's lives?As a Helpline Crisis Interventionist at Turning Point, you will play a vital role in providing emotional support and guidance to callers experiencing mental health crises.With your knowledge and expertise, you will explore issues related to mental health and other...
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Residential Care Leader
3 weeks ago
East Liverpool, Ohio, United Kingdom Leader Recruitment Group Full timeAbout the Role: Residential Care LeaderOur client is seeking a passionate and experienced Registered Manager to lead a 2-bed children's residential home in Liverpool. This challenging yet rewarding role offers the opportunity to provide high-quality care and support to vulnerable children and young people.The successful candidate will be responsible for...
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Executive Leadership Team Member
5 days ago
London, Greater London, United Kingdom Teenage Helpline Full timeAbout the OpportunityWe are seeking an experienced and motivated individual to join our Executive Leadership Team as a Volunteer HR Director.This is a unique opportunity to lead our People team, ensuring we attract, engage, develop, and retain a motivated team of volunteers and staff across all departments.Key ResponsibilitiesDevelop and Execute People...
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Helpline Support Specialist
2 weeks ago
London, Greater London, United Kingdom Ambitious Resources Ltd Full timeThe Ambitious Resources Ltd helpline plays a vital role in supporting families with children and young people who have Special Educational Needs (SEN).This crucial position involves providing empathetic support to families navigating the complexities of SEN processes. Key responsibilities include:Taking calls and offering guidance to families, signposting...
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Impact Monitoring
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London, United Kingdom Teenage Helpline Full timeHere at Teenage Helpline , we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they...
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Impact Monitoring
3 weeks ago
London, United Kingdom Teenage Helpline Full timeHere at Teenage Helpline , we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they...
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Impact Monitoring
4 weeks ago
London, United Kingdom Teenage Helpline Full timeHere at Teenage Helpline, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute significantly to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work...
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Reception Team Leader
7 months ago
London, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
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Reception Team Leader
6 days ago
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Reception Team Leader
6 months ago
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