Helpline Team Leader

4 days ago


East London, United Kingdom Prospectus Full time

Prospectus is delighted to be partnering Age UK East London, an independent local charity who have been working alongside older people for over 30 years to ensure they remain connected to their community. They are currently partnering with Tower Hamlets council to deliver a new flagship service 'Tower Hamlets Connect' and are seeking an experienced Helpline Team Leader to lead the helpline service delivery to residents of the borough.

As their Helpline Team Leader, you will lead, support and advise a team of Helpline Advisors and First Response Officers to deliver free, independent high-quality information on matters relating to health, social welfare, and social care to residents living in Tower Hamlets, over the age of 18. Reporting to the Head of Advice, Advocacy and Integration, you will maintain excellent working relationships with professionals across adult social care, health and community providers to build and support integrated working practises and referral pathways that supports their aim to strengthen integration between health, social care and community-based services.

To be considered, you will have previous experience of working in either an information and advice, helpline and/or relevant community-based support services at a senior, operation level. You'll be an experience Team Leader, with demonstrable experience of delivering services that meet defined outcomes and outputs, combined with a background of working across multidisciplinary teams in the health and/or social care sector with the ability to network at all levels. Solid working practice and understanding of sector relevant policy and legislation e.g. Care Act, Mental Health Act and Mental Capacity act is essential, as is having sound knowledge of safeguarding vulnerable adults and children.

Initially, this position will be office based for training purposes. Following this period, flexibility to working in a hybrid approach will be offered.



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