Retail Store Supervisor

3 months ago


Hereford, United Kingdom E-Cigarette Direct Full time

**Position**:Retail Store Supervisor
**Location**: Hereford
**Salary**: £19,500 - £21,500
**We make a real difference to peoples lives. You can too.**

At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on peoples lives every single day.
Our retail stores are at the heart of what we do. Since 2008, weve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.
We always operate with an honest, customer focused approach. As a Supervisor you will be leading a tight knit team, sharing knowledge, providing great service whilst changing peoples lives.

Please note that for this role you will be based in Hereford but will be required to provide support to our Abergavenny retail store.

**Benefits of working with E-Cigarette Direct**:

- A fun, collaborative and very rewarding work environment.
- A values led business where people come first.
- Opportunities for training and career development.
- Open communication with everyone from colleagues to directors.
- Enhanced annual leave entitlement
- Healthcare cash plan.
- Cycle to work scheme.
- Free subscriptions to wellbeing platform/app.
- Breakfast club with free tea & coffee (all day long).
- Generous staff discounts

**Essential criteria**:

- Have a Customer first attitude and approach to working
- Self-motivated and willing to work alone or as part of a team
- Experience with troubleshooting and dealing with customer queries and complaints
- Excellent communication skills
- Commitment to learn and keep up to date knowledge on vaping products
- Participate and oversee all general retail store operations
- Experience with developing staff and managing performance

Working in our retail stores will require flexibility as shift patterns can vary week to week. This is a full time role of 35 hours per week over 5 days.

At E-Cigarette Direct we are passionate about ensuring we handle your personal data responsibly. Please read our privacy policy on our website for more information about the information we collect and how we store and use your data.

**Salary**: £19,500.00-£21,500.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Profit sharing
- Referral programme
- Sick pay
- Store discount

Supplemental pay types:

- Yearly bonus

Work Location: In person



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