Customer Service Coordinator

7 months ago


Loughborough, United Kingdom Polypipe Civils Full time

Polypipe Civils & Green Urbanisation design, develop and manufacture thermoplastic piping systems for civils and infrastructure projects with the industry’s widest choice of water management, surface water drainage, sewer and cable protection systems.

**The role**:
Reporting directly to the BDC Supervisor, Supporting the external Technical sales managers to deliver a credible and professional service to internal and external customers.

Responsible for managing incoming sales opportunities and tracking them across the different stages to order placement. Focus on delivering remarkable customer experience through this process. Ensuring every interaction is efficient and consistent.

**Working hours**:
Monday to Friday, 08:30 - 17:00.
- **This is fixed term 12 months maternity cover role**_

**Key Accountabilities**:

- Coordinate all enquiries received for your designated area, capitalise each opportunity by offering the full sales package and ensure all enquiries pass through the order process efficiently.
- Increasing profitability of the business through generation and follow up of enquiries, building relationships with customers and ensuring pricing is maximized and accurate.
- liaison with the external sales teams, including monthly meetings with assigned Technical Sales Managers.
- Actively manage individuals online managed log of sales opportunities.
- Pro-actively follow up and win orders to a set target, meet/exceed targets and KPI’s set.
- Build positive relationships with both internal and external customers.
- Process customer orders within the individual's region, Liaise with transport, provide customers with a start to end project journey.
- Develop and maintain a managed log of potential order opportunities.

**The person**:

- Customer focused.
- Previous internal sales experience.
- Proven experience of relationship building desirable but not essential.
- Product knowledge desirable but not essential.
- Attention to detail.
- Ability to establish excellent working relationships with colleagues
- Work as part of a team and contribute to business objectives.
- Good at Prioritise and multitask daily duties.

**The Benefits**:

- 25 days holiday
- Contributory pension scheme
- Share save Scheme
- Life assurance
- Cycle to work scheme
- Free flu vouchers
- Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
- Employee Assistance Programme with 24/7 confidential telephone helpline support
- Staff discount on all Genuit Group products
- Free on-site parking
- Company Sick Pay

**Job Types**: Full-time, Fixed term contract

Schedule:

- Monday to Friday

Application question(s):

- What are your salary expectations?
- How many years of experience do you have using CRM Software ?
- How many years of Sales experience do you have ?
- How many years of Customer Service Experience do you have ?

Work Location: In person



  • Loughborough, United Kingdom CV-Library Full time

    Customer Service Co-ordinator Loughborough £25,000 - £27,000 + Bonus We are currently seeking a motivated and dynamic individual to join our clients' team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing...


  • Loughborough, United Kingdom fabric recruitment Full time

    **Customer Service Coordinator** **Loughborough** **Up to £25,000 + Annual Bonus** Fabric Recruitment are currently working with a well-established local business, who due to continual growth are seeking to appoint a Customer Service Coordinator. **Description of the role**: - 1st point of contact for all customers contacting the company for whatever...


  • Loughborough, United Kingdom Fabric Recruitment Full time

    **Customer Service Coordinator** **Loughborough** **£26,500 DOE + Annual Bonus** Fabric Recruitment are currently working with a well-established business in the local area, who due to continual growth are seeking to appoint a Customer Service Coordinator within the business. **Description of the role**: - 1st point of contact for all customers...


  • Loughborough, United Kingdom TLS Ltd Full time

    My aggregates client are looking for a Customer Service Coordinator to work with a team of 6 starting Monday 7th March Responsible for the receipt of customer orders and accurate input into the system. Ensuring the customer service aspects of SLA are met through developing and implementing a service excellence ethos by being available and responsive to...


  • Loughborough, Leicestershire, United Kingdom Quality Service Recruitment Full time

    About the Role", We are seeking a skilled International Trade Coordinator to join our team at Quality Service Recruitment. The successful candidate will be responsible for managing international trade operations, ensuring seamless coordination between suppliers, internal clients, and stakeholders.", ">Develop and implement effective trade strategies to drive...

  • Customer Service

    3 months ago


    Loughborough, United Kingdom CV-Library Full time

    TITLE: Customer Service Coordinator JOB REF: 11171 EMPLOYMENT TYPE: Permanent LOCATION: Loughborough SALARY: £25,500 - £27,000 HOURS: Full time Mon to Fri 8.30am – 5pm COMPANY BENEFITS: Pension, 25 days holidays CAR PARKING: Yes, free parking on site JR Personnel are an employment agency acting on behalf of a client who is looking...


  • Loughborough, United Kingdom Osborne Appointments Full time

    An exciting opportunity has arisen for a skilled individual to work with Osborne Appointments as a Customer Service Executive.Key ResponsibilitiesResponding to customer inquiries and concerns in a timely and professional mannerProcessing orders accurately and efficientlyLiaising with undertakers to ensure smooth coordination of servicesIn order to be...


  • Loughborough, Leicestershire, United Kingdom ESS Full time

    We are looking for a talented Senior Food Services Coordinator to join our team at Compass UK & Ireland Careers. As a key member of our kitchen team, you will be responsible for coordinating the preparation and service of high-quality food to our clients and customers.Your Key ResponsibilitiesCoordinating the preparation and service of high-quality food that...


  • Loughborough, Leicestershire, United Kingdom Rise Technical Recruitment Limited Full time

    Sales and Service Engineer CoordinatorEstimated Salary: £38,000 - £45,000 per annumWe are looking for an experienced Sales and Service Engineer Coordinator to manage customer interactions, prepare sales materials, and coordinate service activities.Job Description:The successful candidate will have excellent communication and interpersonal skills, with the...


  • Loughborough, United Kingdom Sanderson Design Group Plc Full time

    **Customer Service Advisor - International Retail** We have an exciting opportunity for a Customer Service Advisor - International Retail to join us and ensure world beating customer service is provided to our valued customers. With a customer first approach, you will be accountable for international retail customer service, administering daily orders and...


  • Loughborough, Leicestershire, United Kingdom Quality Service Recruitment Full time

    Job Title: Key Player in International TradeCompany Overview:We are proud to be a leading staffing agency in the Midlands and South Yorkshire, with a reputation for excellent service. Our team is dedicated to providing high-quality permanent and temp recruitment services with a unique insight into the local market.Salary: £30,000 per annum (based on...

  • Service Coordinator

    3 days ago


    Loughborough, United Kingdom Adullam Homes Housing Association Limited Full time

    **Service Coordinator** **Location:Loughborough, Leicestershire** **Salary up to £11,672.50 per annum** **Job Title:Service Coordinator** We have an opportunity for a **Service Coordinator**to join our organisation The Service Coordinator will be based at our offices in **Loughborough, Leicestershire** **PURPOSE OF THE JOB** The purpose of this role...

  • Logistics Coordinator

    4 weeks ago


    Loughborough, Leicestershire, United Kingdom Quality Service Recruitment Full time

    About the Role:We are seeking a highly organized Logistics Coordinator to join our team. As a key member of our operations department, you will be responsible for managing all aspects of import and export processes. Key Responsibilities:Manage relationships with suppliers and internal clients to ensure seamless operational requirements.Investigate and...


  • Loughborough, Leicestershire, United Kingdom Austin Fraser Full time

    Catering Job OpportunityWe are seeking a Hospitality Services Coordinator to join our team at Austin Fraser in Loughborough. This is a great opportunity to work in a fast-paced environment and contribute to the delivery of excellent customer service.The successful candidate will have a strong background in food preparation and serving, with excellent...


  • Loughborough, United Kingdom Osborne Appointments Full time

    Role: Customer Service Executive Location: Liverpool, L11 0ED Hours: Monday-Thursday 08:00-16:30 – Friday 08:00-13:00 Salary: £26,000 An exciting opportunity has arisen for a Customer Service Executive to join our client’s dynamic and supportive team. This is a fantastic chance to work with a company that specializes in creating bespoke...


  • Loughborough, United Kingdom CV-Library Full time

    Role: Customer Service Executive Location: Liverpool, L11 0ED Hours: Monday-Thursday 08:00-16:30 – Friday 08:00-13:00 Salary: £26,000 An exciting opportunity has arisen for a Customer Service Executive to join our client’s dynamic and supportive team. This is a fantastic chance to work with a company that specializes in...


  • Loughborough, United Kingdom Osborne Appointments Full time

    Role: Customer Service Executive Location: Liverpool, L11 0ED Hours: Monday-Thursday 08:00-16:30 – Friday 08:00-13:00 Salary: £26,000 An exciting opportunity has arisen for a Customer Service Executive to join our client’s dynamic and supportive team. This is a fantastic chance to work with a company that specializes in creating bespoke...


  • Loughborough, Leicestershire, United Kingdom SF Recruitment Full time

    Job Title: Part Time AdministratorWe are seeking a reliable and organized individual to fill the role of Part Time Administrator.Main Responsibilities:Exceptional Customer Service: Ensure all visitors receive a warm welcome and necessary assistance.Switchboard Management: Manage switchboard calls, passing on messages and enquiries accurately and efficiently...


  • Loughborough, Leicestershire, United Kingdom NHS Full time

    Key ResponsibilitiesThe Healthcare Service Coordinator will assist the Referral and Bookings Manager in providing exceptional customer service to patients and colleagues. This includes responding to queries, resolving issues, and escalating concerns as necessary. The successful candidate will have strong self-motivation, excellent organisational skills, and...


  • Loughborough, Leicestershire, United Kingdom Quality Service Recruitment Full time

    Job OverviewWe are seeking an experienced International Trade Coordinator to join our team at Quality Service Recruitment. As a leading staffing agency in the Midlands and South Yorkshire, we offer high-quality recruitment services with a unique insight into the local market.