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Helpdesk Coordinator

1 month ago

Hamilton, United Kingdom APSFM Full time

This hugely successful national company is looking for a Facilities Helpdesk Co-ordinator to join their expanding team. There is a salary of GBP20,000-23,000 and comes with 28 days inclusive of Bank Holidays, free parking, pension, and excellent prospects.

About the role:
Working as part of a team you will be supporting a variety of Clients company sites around the UK requiring assistance for maintenance. Duties will include:
Supporting company sites with reactive & planned maintenance and the installation of new equipment.
Answering incoming calls from sites and taking details of work required to be completed
Building relationships with site staff, engineers & Sub-contractors
Liaising with appointed engineers & Sub
- contractors and sites
Ensuring repairs are undertaken using a list of vetted supplies Updating Clients bespoke systems Understanding site histories to identify recurring issues to reduce future expenditure

Ensuring quotes are processed within defined timelines
Administering invoices

Skills and Experience required:
The benefits:
28 days holiday inclusive of bank holidays,
Free parking
Pension scheme

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Motherwell, North Lanarkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Help desk: 1 year (required)
- Customer service: 1 year (required)

Work Location: One location

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