Helpdesk Coordinator

This hugely successful national company is looking for a Facilities Helpdesk Co-ordinator to join their expanding team. There is a salary of 23,000 and comes with 28 days inclusive of Bank Holidays, free parking, pension, and excellent prospects.

About the role:
Working as part of a team you will be supporting a variety of Clients company sites around the UK requiring assistance for maintenance. Duties will include:
Supporting company sites with reactive & planned maintenance and the installation of new equipment.
Answering incoming calls from sites and taking details of work required to be completed.

Raising work order on CRM system
Building relationships with site staff, engineers & Sub-contractors
Liaising with appointed engineers & Sub
- contractors and sites
Ensuring repairs are undertaken using a list of vetted supplies Updating Clients bespoke systems Understanding site histories to identify recurring issues to reduce future expenditure

Ensuring Job Sheets, quotes are processed within defined timelines
Administering invoices

Skills and Experience required:
You will be able to work in a fast paced and dynamic environment and have the ability to work to tight deadlines.

The benefits:
28 days holiday inclusive of bank holidays,
Free parking
Pension scheme

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Help desk: 2 year (required)
- Customer service: 2 year (required)

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton, ML3 6QP: reliably commute or plan to relocate before starting work (required)

Pay: From £23,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person