Customer Services Assistant

4 days ago


Northampton, United Kingdom First Military Recruitment Full time

**MS212 - Customer Services Assistant **Location**: Northampton
**Salary**: £20,000 to £23,000 per annum
**Overview: **First Military Recruitment are currently supporting our client in the search for a Customer Experience Executive.
The customer service executive has a clear development plan that will focus on soft skills as well as product knowledge.
**Duties and Responsibilities of a Customer Experience Executive**:

- Dealing with customer service queries.
- Accountable for providing customer support across a wide range of the company’s portfolio of products ranging from mobile, connectivity, WIFI, hosted telephony and IT.

**Skills and Qualifications**:

- A level Maths and English Language grade C or above (or recognised equivalent qualification).
- NVQ in Customer Services or similar qualification would be advantageous.
- Full clean driving licence.
- Competent user of MS Office products, particularly Word and Excel.
- Familiarity of working within a ticketing platform.
- Industry experience within any/all mobile/hosted telephony/connectivity/O365 (advantageous).
- Minimum of 2 years’ experience in a Customer Services environment.
- Resolution driven, always striving for a positive response and delivery of options to customer’s telecoms and IT constraints.
- A tenacious attitude with a desire to deliver over and above the customers’ expectations.
- Animated personality, who engages 3rd parties in a professional and proficient manner.
- Able to demonstrate a confident and friendly telephone manner.
- Possess both strong keyboard and written language skills.
- Confident in liaising with all colleagues to meet the customers’ requirements.
- Adaptability to continue to deliver service excellence in a fast-changing environment.
- Demonstrable results in manging multiple queries at a time, with attention to detail.

**Benefits**:

- Pension.
- NHS Healthcare top up cash plan (money back on everyday medical expenses).
- Discount scheme on entertainment/shopping/leisure activities.
- Dedicated self-development time.
- Flexible working.
- Death in service (3 x salary).
- 22 days holiday plus extra days leave on birthday.
- 37.5 per week Monday to Friday (between 8:00am to 6:00pm).



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