Client Support

3 weeks ago


Manchester, United Kingdom The Portfolio Group Full time

**Job Purpose**

To deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Great Britain.

**Job Overview**

The role requires you to excel in enthusiasm as part of our account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

**Day-to-Day Responsibilities**
- Provide an excellent customer service to new and existing Peninsula clients
- To understand all client databases and systems to adequately access the client and service information.
- Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
- Rescheduling of cancelled appointments
- Management of client task lists
- Provide feedback to line managers to help improve processes and promote best practice.
- To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services.
- Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel.

**Job Goals and Metrics**
- Average of 30 actions per day
- Average quality scores of 3.6+
- SLA Management of 99%+
- Minimum of 1 Positive review per month
- Minimum talk time of 1.5 hours
- All client telephone calls to be answered in accordance with the departmental standards.
- All written client correspondence to contain clear, accurate and thorough information and meet required standards.

**What you Bring to the Team**
- A "can-do" attitude
- Customer service skills are essential with a particular focus on rapport building and relationship management.
- Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business.
- Ability to work in a fast-paced environment.
- Strong time management skills.
- A dynamic and flexible approach, as well as the ability to work under pressure.

**Why Join our Team?**

This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results focusedattitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers.

**P970019FA**

**INDPENO



  • Manchester, United Kingdom Client Full time

    Commercial Energy Assessor - Training Provided Home based - Covering North West £30,000 - £35,000 + Bonus + Health and Life Insurance + Mileage paid + Holiday + Pension + Training + Progression Are you a recently accredited Non Domestic Energy Assessor looking to gain your first piece of industry experience and receive industry leading training?Do you...


  • Manchester, United Kingdom Client Full time

    Commercial Energy Assessor Home based - Covering North West £35,000 - £40,000 + Bonus + Health and Life Insurance + Mileage paid + Holiday + Pension + Training + Progression Are you an experienced and accredited Non Domestic Energy Assessor looking for a new opportunity within a company that offers clear progression and development?Do you have...


  • Manchester, United Kingdom Client Full time

    Senior Electrical Design Engineer - Renewable EnergyNorth West England£50,000 - £60,000 DOE + Development Plan + Advanced Training Scheme + Company Pension + 33 Days Holiday + Holiday Purchase Options + Flexible HoursAre you an experienced Electrical Design Engineer that is looking to significantly advance your career by joining a leading Renewable...

  • Installation Engineer

    3 weeks ago


    Manchester, United Kingdom Client Full time

    Junior / Trainee Installation Engineer (Full Training)£24,000 - £25,000 (Guaranteed OTE £30K+) + Specialist Training + Monthly Bonus + Van & Fuel Card + Overtime + Door to Door + ProgressionManchester area (Oldham, Rochdale, Bury, Bolton, Huddersfield or surrounding areas)Are you from a Mechanical / Electrical background? Are you looking to join a...

  • Relief Support Worker

    4 weeks ago


    Manchester, United Kingdom Creative Support Full time

    Job Reference: 72545 Posted: Tuesday 16th April 2024 Closing Date**:Thursday 2nd May 2024** **£11.50 per hour** **Manchester, Greater Manchester** *** **Relief/Bank** Creative Support is a fast growing provider of care to individuals with a wide range of support needs. As a national not-for-profit organization we specialize in ensuring the highest...


  • Manchester, United Kingdom Recruit UK Full time

    **Job Title**:Client Support Administrator **Industry**:Financial Services **Location**:Manchester **Salary**:Up to £26,000 **Job Ref**:8479 Client Support Administrator Recruit UK are working on an excellent opportunity for a Client Support Administration position in Manchester to join a well established Chartered Independent Financial Advice...


  • Manchester, United Kingdom Page Personnel - UK Full time

    Client Support Administrator - Wealth management firm **About Our Client**: The firm is a leader in investment and asset management services, with over £60bn worth of assets under management, and takes an ethical view on sustainability, offering employees a great working environment with a focus health and well-being as well as training and development...


  • Manchester, United Kingdom abrdn Full time

    Job Description abrdn plc is one of the world’s largest investment companies, and we are built on a long standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society and our shareholders. - Our strategy is to...

  • Relief Support Worker

    1 month ago


    Manchester, United Kingdom Creative Support Full time

    Creative Support is a fast growing provider of care to individuals with a wide range of support needs. As a national not-for-profit organization we specialize in ensuring the highest standards of support are delivered in effective and responsive ways. As a part of this service delivery, we operate throughout the Greater Manchester area providing high...


  • Manchester, United Kingdom Chase de Vere Full time

    Fast paced, varied and demanding. Our client support administration teams work closely with the financial advisers and paraplanners to ensure that we deliver the best possible service to both new and existing clients. Supported by our experienced operations management and learning and development team, our client support administrators receive full industry...


  • Manchester, United Kingdom S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Team**: The WSO Client Support Team at S&P Global provides ongoing product support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team...


  • Manchester, United Kingdom Ultimate Performance Full time

    Ultimate Performance (U.P.) has forged a reputation as the world’s foremost body transformation expert, delivering exceptional client results under the mantra "maximum results, minimum time". But U.P. is more than just a gym. We operate world-leading online and virtual personal training, training camps, and meal preparation services, as well as develop a...


  • Manchester, United Kingdom Jobwise Full time

    **Do you want to work for a ‘Top Tier’ Legal 500 firm based in Manchester City Centre?** **We are actively recruiting for a Client Support Assistant to join a relaxed and busy environment. This position will be working closely with Fee Earners to ensure that the clients receive the highest level of service at all times. Working a 35 hour week Monday to...


  • Manchester, United Kingdom ST Resourcing Ltd Full time

    A Manchester city centre independent wealth management and financial planning consultancy is recruiting for an additional Senior Financial Planner/Client support to join their team. They work with individuals, families, trustees and corporate entities throughout the UK. All Advisers are Chartered Financial Planners and this has helped them deliver...


  • Manchester, United Kingdom Liberty Towers Full time

    Client Support Officer- SustainabilityPlease make an application promptly if you are a good match for this role due to high levels of interest.Central ManchesterHybrid Working - 2 days in office.Salary: £27,000The CompanyOur client were established to accelerate public sector investment in low carbon technologies.They do this by offering interest free loans...


  • Manchester, United Kingdom Liberty Towers Full time

    Client Support Officer- SustainabilityPlease make an application promptly if you are a good match for this role due to high levels of interest.Central ManchesterHybrid Working - 2 days in office.Salary: £27,000The CompanyOur client were established to accelerate public sector investment in low carbon technologies.They do this by offering interest free loans...


  • Manchester, United Kingdom Liberty Towers Full time €27,000

    Job Description Client Support Officer- Sustainability Central Manchester Hybrid Working - 2 days in office. Salary: £27,000 The Company Our client were established to accelerate public sector investment in low carbon technologies. They do this by offering interest free loans for low carbon and energy efficiency projects. Working with our client, you...


  • Manchester, United Kingdom Liberty Towers Full time €27,000

    Client Support Officer- Sustainability Central Manchester Hybrid Working - 2 days in office. Salary: £27,000 The Company Our client were established to accelerate public sector investment in low carbon technologies. They do this by offering interest free loans for low carbon and energy efficiency projects. Working with our client, you will learn about...


  • Manchester, United Kingdom Liberty Towers Full time

    Client Support Officer- SustainabilityCentral ManchesterHybrid Working - 2 days in office.Salary: £27,000Apply (by clicking the relevant button) after checking through all the related job information below.The CompanyOur client were established to accelerate public sector investment in low carbon technologies.They do this by offering interest free loans for...


  • Manchester, United Kingdom Liberty Towers Full time €27,000

    Client Support Officer- Sustainability Central Manchester Hybrid Working - 2 days in office. Salary: £27,000 The Company Our client were established to accelerate public sector investment in low carbon technologies. They do this by offering interest free loans for low carbon and energy efficiency projects. Working with our client, you will learn about...