Client Support Specialist

4 months ago

Manchester, United Kingdom S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09

**The Team**:
The WSO Client Support Team at S&P Global provides ongoing product support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

**Responsibilities and Impact**:
The Client Support Team is the first line of client inquiries and provides Level 1 Support. Beyond this, they internally navigate and triage client inquiries to the correct group for resolution. Client Support Specialists are able to quickly identify the needs of client inquiries and are able to speak with clients directly if needed.
Maintaining strong customer relationships while supporting S&P Global' s software solutions, from tasks such as scheduling reports to higher severity projects and client queries
Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
Troubleshooting virtually and assisting Client Engagement Managers with internal, issue ticketing system and escalations
Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
Utilize Freshdesk to track all client interactions

**Basic Required Qualifications**:
Bachelor’s degree in Finance, Economics, Management, Business Administration, Marketing or relevant field
Experience in account management, client success, or other client-facing roles
Minimum 1-3 years’ experience in capital markets, finance, investor relations or relevant field
Excellent written and verbal communication skills and an outstanding customer service orientation
Strong organizational skills and ability to manage multiple tasks
The ability to work well both independently and within a team
The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From

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