Client Support Specialist

6 months ago

Manchester, United Kingdom S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09

**The Team**:
The WSO Client Support Team at S&P Global provides ongoing product support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment.

**Responsibilities and Impact**:
The Client Support Team is the first line of client inquiries and provides Level 1 Support. Beyond this, they internally navigate and triage client inquiries to the correct group for resolution. Client Support Specialists are able to quickly identify the needs of client inquiries and are able to speak with clients directly if needed.
Maintaining strong customer relationships while supporting S&P Global' s software solutions, from tasks such as scheduling reports to higher severity projects and client queries
Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
Troubleshooting virtually and assisting Client Engagement Managers with internal, issue ticketing system and escalations
Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
Utilize Freshdesk to track all client interactions

**Basic Required Qualifications**:
Bachelor’s degree in Finance, Economics, Management, Business Administration, Marketing or relevant field
Experience in account management, client success, or other client-facing roles
Minimum 1-3 years’ experience in capital markets, finance, investor relations or relevant field
Excellent written and verbal communication skills and an outstanding customer service orientation
Strong organizational skills and ability to manage multiple tasks
The ability to work well both independently and within a team
The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From

  • Specialist Support Worker

    6 months ago

    Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...

  • Client Support Specialist

    2 weeks ago

    Manchester, United Kingdom Gallagher Full time

    About the JobGallagher is seeking a highly motivated Client Support Specialist to join its team. In this role, you will work together with experienced account executives to deliver top-notch customer support and drive business growth.Your primary responsibilities will include:Creating documents for new customersObtaining renewal terms and researching...

  • Client Support Specialist

    2 months ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a skilled Client Support Specialist to join our team in Manchester, United Kingdom. As a key member of our customer support team, you will provide exceptional support to our customers, handling their queries and resolving issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...

  • Client Support Specialist

    2 weeks ago

    M, Manchester, Greater Manchester, United Kingdom CV-Library Full time

    Job Title: Client Support SpecialistEstimated Salary: £42,000 - £55,000 per annumAbout the Job:The Portfolio Executive role involves providing client support across all aspects of the client relationship, delivering excellent customer service and dealing with a wide range of queries.Accountabilities & Responsibilities:Support the Relationship Manager's...

  • Learning Support Specialist

    1 month ago

    Manchester, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking a qualified Learning Support Specialist to provide tailored study skills support to students with specific learning difficulties (SpLDs) at universities and colleges in Manchester.This hybrid role involves delivering both in-person and online sessions, requiring flexibility to accommodate student preferences.As a Learning...

  • Specialist Support Professional for The Visually

    6 months ago

    Manchester, United Kingdom First Class Support Full time

    **Specialist Support Professional for Blind/Visually Impaired Students** **First Class Support **are an award winning NMH provider for students in receipt of Disabled Students Allowance. We pride ourselves on employing first class support professionals to provide high quality and individual support for students throughout their time at university. We are...

  • Client Financial Support Specialist

    2 weeks ago

    Manchester, United Kingdom Irwin Mitchell Full time

    About the RoleWe are seeking a skilled Client Financial Support Specialist to join our team in Sheffield, Leeds, Newcastle, or London. This is a busy and fast-paced role that requires strong communication skills and the ability to work with clients who have life-changing disabilities.As a key point of contact for our clients, you will be responsible for...

  • Private Client Lawyer with Probate Focus

    2 weeks ago

    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    About the firmHays Specialist Recruitment Limited is proud to partner with this top-tier law firm in Manchester, known for its exceptional private client services.Job overviewThis private client lawyer role is perfect for someone who wants to join a dynamic team and make a real difference in people's lives.ResponsibilitiesAs a skilled private client lawyer,...

  • Care Support Specialist

    4 weeks ago

    Manchester, United Kingdom The Human Support Group Limited Full time

    Company OverviewThe Human Support Group Limited is a leading provider of care services, committed to delivering high-quality support to individuals in their own homes.Estimated Salary£12.00 per hour plus 35p mileage, making this a competitive opportunity for those seeking a rewarding career in care.About the RoleWe are currently seeking a Care Support...

  • Machine Learning Infrastructure Specialist

    3 weeks ago

    Manchester, United Kingdom The Client Full time

    OverviewThe Client is seeking a talented Machine Learning Infrastructure Specialist to join their exceptional team, working on-site in Manchester to implement and maintain the tooling and processes used to develop, deploy, and maintain Artificial Intelligence / Machine Learning capabilities across their enterprise.About the RoleWe are looking for an...

  • Care and Support Specialist

    2 months ago

    Manchester, United Kingdom Creative Support Careers Full time

    About the Role:Creative Support Careers is seeking a skilled Care and Support Specialist to join our team. As a Support Coordinator, you will be responsible for providing respectful and bespoke personal care, emotional, and practical support to individuals with dementia and other support needs.Key Responsibilities:Develop and implement a monthly timetable of...

  • Client Care Specialist

    3 weeks ago

    Manchester, United Kingdom Servoca Nursing & Care Full time

    About The RoleServoca Nursing & Care are seeking dedicated individuals to work as Client Care Specialists in various settings, supporting people with Autism, Mental Health, Disabilities, and other challenges. As a Client Care Specialist, you will promote independence, wellbeing, and aid service users to live a happy and fulfilling life.This rewarding role...

  • Client Support Specialist

    2 weeks ago

    Manchester, United Kingdom ENGINEERINGUK Full time

    We are a national law firm with a local presence, dedicated to delivering expert legal and financial services with care.Our team takes instructions from clients and assists in providing informed advice, including obtaining necessary evidence and achieving satisfactory outcomes.Empathy and compassion are essential skills for guiding our clients through...

  • Client Growth Specialist

    1 week ago

    Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time

    We are looking for a Client Growth Specialist to join our team in Manchester. As a key member of our FinTech team, you will play a crucial role in driving client growth and satisfaction.The ideal candidate will have experience in client-facing roles, preferably within a B2B SaaS or technology-driven environment. You will be responsible for managing...

  • Sales Growth Specialist

    2 weeks ago

    Manchester, United Kingdom Nationwide Specialist Services Full time

    Job Title: Sales Growth SpecialistSalary: £55,000 - £75,000 per annumAbout the CompanyNationwide Specialist Services is a leading provider of specialist services to businesses across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients.We are seeking a Sales Growth Specialist to join our...

  • Client Care Specialist

    3 weeks ago

    Manchester, United Kingdom IO Associates Full time

    Client Care SpecialistHybrid (2 days a week on site in Manchester)Salary - Starting at £30,000 per annum.I am looking for a Client Care Specialist to join an innovative tech start up on a mission to revolutionise the outdated financial services industry!This position is ideal for someone looking to grow into 'head of' position and manage a team within the...

  • Client Relationship Specialist

    1 month ago

    Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals in Manchester is seeking a Client Relationship Specialist to manage and maintain relationships with existing clients, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and implement strategies to meet client needs and drive long-term business growth.Identify and pursue new...

  • Client Payroll Specialist

    3 weeks ago

    Manchester, United Kingdom JGA Recruitment Full time

    We are currently recruiting for a Client Payroll Specialist to join our team at JGA Recruitment. This is a fantastic opportunity to work in a dynamic environment and develop your skills in payroll management.As a Client Payroll Specialist, you will be responsible for processing payrolls for your own portfolio of clients, including statutory and pensions...

  • Client Support Specialist

    1 week ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    About UsAJ Bell Management Limited is a leading provider of investment platform services, committed to delivering exceptional value to our clients through our award-winning solutions. We are passionate about helping individuals achieve their financial goals and take control of their investments. Role DescriptionThis role involves providing top-notch support...

  • Client Care Specialist

    2 weeks ago

    Manchester, United Kingdom Io Associates - UkEu Full time

    Client Care Specialist Hybrid (2 days a week on site in Manchester) Salary - Starting at £30,000 per annum.I am looking for a Client Care Specialist to join an innovative tech start up on a mission to revolutionise the outdated financial services industry!This position is ideal for someone looking to grow into 'head of' position and manage a team within the...