Ward Receptionist

7 months ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

The Ward Receptionist will work alongside the Ward Matron and Ward Support Assistant in ensuring that a full administrative service is provided to the maternity wards. They will be based at the ward reception desk and provide the first point of contact to all arrivals to the ward.

Shift Base Rota (Day Shift - 08:00 AM - 20:00 PM and Night Shift - 20:00 PM - 08:00 AM) including Weekends and Bank Holidays

The Ward Receptionist will work alongside the Ward Matron and Ward Support Assistant in ensuring that a full administrative service is provided to the maternity wards. They will be based at the ward reception desk and provide the first point of contact to all arrivals to the ward.
The post holder will provide a customer orientated service when dealing with patients.
The post holder will help to organise and manage the out of area referrals to this service and prepare notes for the clinic.
In addition to these ongoing duties, the post holder will be required to undertake specific projects in accordance with the department objectives.
Staff supporting Labour Ward / Maternity Triage will work on a rota which supports the department 24 hours per day, 365 days per year. Post holders will be expected to work different shift patterns at any point during the week. This will be in line with working time regulations.
In the event of an issue with Electronic Records or Systems Failure, or during downtime or in an Emergency Situation complete Emergency Birth Registrations in line with trust standard operating procedures

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.

Staff supporting Labour Ward / Maternity Ward will work on a rota which supports the
department 24 hours per day, 365 days per year.

To provide administrative support to the clinic, Midwife team and clinic doctors, as
required, ensuring information and processes are in place to support service
continuity.

Act as a first line contact for patients, relatives and visitors to the ward.

Record and monitor the visitors and partners on the ward, ensuring that the “In/Out”
log is kept up-to date

Ensure records accurately reflect the movements of babies on the ward (e.g. to
special care for daily treatments) and who is accompanying them

Ensure partners are wearing their identification bracelets and visitors their badges at
all times - checking the ID of mothers, partners and babies when entering and exiting
the wards Respond appropriately to queries in a timely, courteous and helpful
manner.

Be aware when to escalate areas of concern and following appropriate line
management

To present a tidy and professional image at all times, including wearing the
departmental uniform

Maintain an organised and tidy reception area.

To work within the framework of Kings Behavioural Standards / Values and Kings
Promise.

To implement local policies and practice where required, in accordance with Trust
policies.

To be aware of issues which may interrupt service delivery, take prompt and
appropriate action where required, informing the senior nurse in charge.

Ensure all patient activity is recorded live and in real time. Ensure Patient
Registrations are not duplicated and notify Administration Manager & Maternity EPR
lead if errors are noted

To record/update/retrieve data using Trust computer systems and any new systems
as they are introduced, to acceptable data quality standards.

To ensure that all patient demographics are checked and updated to meet
recognised data quality standards.

Register Births on the NHS Portal and print off supporting documentation where
appropriate. Ensure any supporting IT Systems are updated as appropriate and
provide the clinical team with any information required f

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