Aftersales Advisor

2 weeks ago

Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

The Service Advisor acts as liaison between customers and the service department by communicating with customers regarding vehicle problems and repair timelines, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales, Workshop, Parts and Service departments.

**About the role**:
**What we are looking for**:

- An individual with an attitude to succeed
- The ability to quickly establish and build rapport with our customers
- Previous experience in a customer service environment
- A full valid UK/NI driving licence is required

**Skills and Competencies Required**:

- A high level of IT literacy, including knowledge of MS Office
- Strong planning and organisational skills
- Excellent communication and presentation skills
- Ability to work under pressure
- Be able to work independently and also as part of a team
- Positive, confident, determined approach
- Driven to meet targets
- Time management skills
- Experience of Kerridge or another CRM system would be advantageous but not essential
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

**Company Benefits**:
In return, we will provide you with the following competitive package:

- Pension Provision
- Life Insurance Cover
- Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
- Access to Group Plan at Health Shield
- Manufacturers training plan
- 30 days Annual Leave

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

What you will need

Required criteria
- A full driving licence is required
- Previous experience in a Customer Service role
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic

Desired criteria
- Previous experience within the automotive industry
- A working knowledge of computerised systems such as Kerridge or another CRM

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