Volkswagen Service Advisor

1 week ago

Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

The Service Advisor acts as liaison between customers and the service department by communicating with customers regarding vehicle problems and repair timelines, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.

The role also involves prospecting for Service Work to encourage customers of special offers available to them. You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales, Workshop, Parts and Service departments.

**About the role**:
**What we are looking for**:

- An individual with an attitude to succeed
- The ability to quickly establish and build rapport with our customers
- Previous experience in a customer service environment
- A full valid UK/NI driving licence is required

**Skills and Competencies Required**:

- A high level of IT literacy, including knowledge of MS Office
- Strong planning and organisational skills
- Excellent communication and presentation skills
- Ability to work under pressure
- Be able to work independently and also as part of a team
- Positive, confident, determined approach
- Driven to meet targets
- Time management skills
- Experience of Kerridge or another CRM system would be advantageous but not essential
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided

**Company Benefits**:
In return, we will provide you with the following competitive package:

- Pension Provision
- Life Insurance Cover
- Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
- Access to Group Plan at Health Shield
- Manufacturers training plan
- 30 days Annual Leave

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

What you will need

Required criteria
- A full driving licence is required
- Previous experience in a Customer Service role
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic

Desired criteria
- Previous experience within the automotive industry
- A working knowledge of computerised systems such as Kerridge or another CRM

  • Volkswagen Commercial Van Service Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    Service Advisor Job Purpose:Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude. **About the role**: Service Advisor Job Duties: -...

  • Service Advisor

    3 days ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: You will welcome all customers to the department, organise...

  • Service Advisor

    12 hours ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Service Advisor to join our team based at our Moy Road or Ballygawley Road sites in Dungannon. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: In this fast paced role you...

  • Senior Service Advisor

    12 hours ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Here at Donnelly Group we are recruiting for a motivated Senior Service Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. We are looking for someone who is looking to take the next step in their...

  • Parts Advisor

    4 days ago

    Dungannon, United Kingdom Bela Recruitment Full time

    **Bela Recruitment **is hiring a Parts Advisor, in the **Dungannon area, Co.Tyrone, Northern Ireland.** **The Company** The company has been successful trading in the local area for 20+ years, they have a great team that supports customers with a range of sales and service work on commercial vehicles. **Responsibilities** - As a Parts advisor, you will...

  • Sales Advisor

    3 days ago

    Dungannon, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 10/03/2023 **Permanent / Fixed Term**: Permanent **Store Location**: Dungannon **Contract variations available**: 4 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...

  • Citroen Aftersales Advisor

    6 days ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction. **About the role**: - You will welcome all customers to the department, organise...

  • Trainee Parts Advisor

    7 days ago

    Dungannon, United Kingdom Saltmarine Cars Full time

    Saltmarine Cars on the main M1 Motorway have an exciting opportunity for a Parts Advisor to join the company and become part of the successful Saltmarine Aftersales team for **Ford, Hyundai, Mazda** and **Honda**. ABOUT YOUR ROLE Negotiable salary, depending on experience. **Main Duties & Personal Skills**: - Handle enquiries and sales of parts to retail...

  • Citroen Aftersales Advisor

    Found in: Talent UK C2 - 7 days ago

    Dungannon, United Kingdom Donnelly Group Full time

    Job DescriptionHere at Donnelly Group we are recruiting for a motivated Aftersales Advisor to join our team at our Dungannon showroom. You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.About The RoleYou will welcome all customers to the department,...

  • HR Advisor

    12 hours ago

    Dungannon, United Kingdom VANRATH Full time

    Looking for the next step on the career ladder? Vanrath are delighted to be working with a well-known local engineering firm to appoint an HR Advisor on a 9 - 12 month contract. This is a great opportunity to gain experience in a fast paced manufacturing/engineering environment. - **About your next employer**_ A global manufacturer of material processing...

  • Parts Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group Full time

    Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team? We would love to hear from you if you have experience in a warehouse, stores or customer facing environment. **About the role**: You will also work closely with the Workshop to provide them with the correct parts for vehicles that are booked in for service...

  • Trainee Parts Advisor

    1 week ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team? We would love to hear from you if you have experience in a warehouse, stores or customer facing environment. **About the role**: You will also work closely with the Workshop to provide them with the correct parts for vehicles that are booked in for service...

  • Tax Senior manager M&A

    2 weeks ago

    Dungannon, Co. Tyrone, United Kingdom VanRath Full time

    VANRATH are proud to represent this highly successful accountancy practice based in Dungannon, where they specialise in serving high net worth companies and clients. Renowned for their expertise in tax, large audits, and corporate finance deals, they are seeking a dynamic Chartered Tax Manager with corporate experience to join the vibrant team. This...

  • Tax Manager

    2 weeks ago

    Dungannon, Co. Tyrone, United Kingdom VanRath Full time

    VANRATH are proud to represent this highly successful accountancy practice based in Dungannon, where they specialise in serving high net worth companies and clients. Renowned for their expertise in tax, large audits, and corporate finance deals, they are seeking a dynamic Chartered Tax Manager with corporate experience to join the vibrant team. This...